As a seasoned Tech Support Agent with two years of hands-on experience, I specialize in multilingual live video assistance in English and Portuguese. I excel at resolving software bugs and diagnosing technical issues, all while delivering top-tier customer service. I am dedicated to going beyond the call of duty, providing solutions that not only resolve problems but also enhance customer satisfaction and simplify technology interactions.Currently pursuing a degree in Analysis and Systems Development at Belas Artes, I’m expanding my technical expertise and passion for user experience. My background in digital media and UX/UI design enhances my ability to create user-friendly solutions that elevate the customer experience.
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Logistics CoordinatorDiscussSão Paulo, Brazil
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Platform Support Agent - AmerDiscuss Aug 2022 - PresentSeattle, Washington, Estados UnidosSpecializing in the technical management of live video sessions, I ensure all participants meet stringent technical standards and adeptly troubleshoot issues with audio, video, and connectivity. My role focuses on maintaining session stability using advanced diagnostic tools and techniques. I deliver professional customer service in both English and Portuguese, addressing each interaction with technical expertise and a dedication to customer satisfaction.
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FreelancerUpwork Jul 2022 - Jan 2024 -
Social Media DesignerOficial Sports Feb 2021 - Oct 2021São Paulo, BrasilCrafted and maintained a distinctive visual identity for a casual fashion brand specializing in caps. Managed the entire content lifecycle, from conceptualization to design, ensuring alignment with brand aesthetics and goals. Enhanced online engagement by optimizing media traffic and spearheading targeted advertising campaigns. Also handled customer interactions to bolster satisfaction and loyalty.
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English Language TeacherNúcleo Infantil Pdg Feb 2018 - Jun 2021São Paulo, Brasil
Felipe Peixoto Education Details
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Analysis And Systems Development
Frequently Asked Questions about Felipe Peixoto
What company does Felipe Peixoto work for?
Felipe Peixoto works for Discuss
What is Felipe Peixoto's role at the current company?
Felipe Peixoto's current role is Logistics Coordinator.
What schools did Felipe Peixoto attend?
Felipe Peixoto attended Centro Universitário Belas Artes De São Paulo.
Who are Felipe Peixoto's colleagues?
Felipe Peixoto's colleagues are Eliezer Kelly Pierre, Nuo Chen, Tiana Dietz, Shrm-Cp, Shrm-Scp, Allyssa Luong, Karen Lindley, Alvaro Rodrigues, Harshini Vinay Raj Rao.
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Felipe Peixoto
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Felipe Peixoto
Middlebury College Student | Certified Construction Worker | Assistant Camp DirectorSão Paulo, Sp
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