Felipe Peixoto Email & Phone Number

Manager, Implementation Services, SAP Business Network - SAP

Latin America And Caribbean

Rio De Janeiro E Região, Brasil

- Accountable for managing an integration initiative with customers to automate their buying processes and drive collaborative commerce with their suppliers integrating their systems with Ariba Network. - Expert on integration options, customer's requirements and available functionalities with Ariba Network. - Track and support the entire integration project until the go-live.- Execute architecture review in new integration projects with Ariba Network.- Manage multiple integration projects across different regions in LAC.- Articulate and present Ariba Network capabilities and value verbally, in writing, and via presentations to various stakeholders and their support/implementation teams.- Strong technical background in integration, cloud solutions, SAP systems and modules and XML and CXML languages.

Rio De Janeiro E Região, Brasil

Activities:• Ensure and monitor the operation of the DPVAT (SISDPVAT) workflow management insurance claims system in Brazil. The SISDPVAT is used by more than 2.000 users across the country and has about 1 million transactions per day.• Manage investigations on reported failures in the system or found through proactive monitoring carried out.• Maintain relationship and daily support to the customer.• Identify and manage customization/changes in the system aiming to customer's need.• Support the development team and validate technical and functional demands of the system.• Oversee the system database efficiency and conduct, whenever necessary, optimization on it.Differential / Results:• Responsible for creating a monthly reporting system in order to demonstrate the results of the proactive monitoring actions and disseminate all relevant information on the operation to all stakeholders.• Worked directly on improving the daily support process to customer in order to increase customer satisfaction and reduce the impact of problems in the operation.

Rio De Janeiro E Região, Brasil

Activities:• Act in the TIM / Intelig company.• Conduct investigations in the CRM (Clarify), Billing / Co-Billing (Arbor) and Sales systems.• Identify and justify billing losses/declines by data analysis in order to maximize the company's revenue.• Do surveys and reports for internal and external areas.• Provide support to the development team and clarify user areas on business rules and processes.• Develop queries and scripts for data analysis purpose on the Oracle database (SQL language, PL / SQL).Differential / Results:• Responsible for developing database structured consultations to facilitate and streamline the data analysis of the whole team in responding to requests.

Rio De Janeiro E Região, Brasil

Activities:• Act in the Oi company.• Manage and negotiate with the involved areas the demands of customization of the Siebel CRM system.• Act as Technical Leader and Technical Manager of the projects that impact the CRM system.• Hold meetings for project scope alignment and understanding of business rules.• Make the functional and technical study of the demands of Siebel CRM.

Rio De Janeiro E Região, Brasil

Activities:• Act in the TIM / Intelig company.• Conduct investigations in the CRM (Clarify), Billing / Co-Billing (Arbor) and Sales systems.• Identify and justify billing losses/declines by data analysis in order to maximize the company's revenue.• Do surveys and reports for internal and external areas.• Provide support to the development team and clarify user areas on business rules and processes.• Develop queries and scripts for data analysis purpose on the Oracle database (SQL language, PL / SQL).

Rio De Janeiro E Região, Brasil

Activities:• Act in the Oi company.• Attend the demands of errors in the CRM systems (Clarify and Siebel).• Perform updates and correction of information in Oracle database.• Understand the operation of the business rules and processes in order to support the correction of flaws in the CRM systems.

Rio De Janeiro E Região, Brasil

Activities:• Provide technical support for voice/data circuits problems (Frame Relay, DSL, ATM, ISDN).• Maintain contact with providers and open protocols for restoration of the connections failed.• English and Spanish support to customers, technicians and providers from different countries.• Perform remote access to Cisco routers and Nortel switches for testing next to the field technicians.• Manage the entire life cycle of the tickets through the Clarify CRM tool.

Engenharia

Master Of Business Administration (Mba), Governança E Melhores Práticas Em Ti

Gestão Da Tecnologia Da Informação

Formação Oracle

Graduação Em Rede De Telecomunicações