Ahmed Gaffar Email and Phone Number
💡 "What drives customer success? A mix of empathy, insight, and tech expertise." That’s been my approach over 5+ years of specializing in SaaS and multichannel client success. I focus on empowering clients through tailored onboarding, strategic training, and solutions that maximize the value they gain from our products.At GOOD LAW SOFTWARE®, I led initiatives that increased retention by +20% through deep client trust and engagement. As a Technical Support Trainer with Concentrix, my personalized training sessions improved customer satisfaction scores by +30%, reflecting my commitment to practical, client-centered solutions.Beyond SaaS and client success, I’ve broadened my perspective with roles in media compliance, legal tech advising, and digital media—each adding valuable industry insights and strengthening my adaptability in fast-paced environments.Let’s connect if you're seeking someone passionate about creating exceptional client experiences and driving continuous improvement.
Pixelogic Media
View- Website:
- pixelogicmedia.com
- Employees:
- 663
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Compliance Media Qc OperatorPixelogic Media Jan 2024 - PresentCairo, Egypt• Ensured security protocols and met on-call schedules for project deadlines.• Inspected media content for client compliance and quality standards.• Reviewed for offensive material per guidelines.• Maintained accurate and timely media delivery.• Updated knowledge database and training materials for consistency.• Supported quality control processes in media operations.
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Associate AttorneyEgyptian Bar Association Oct 2020 - PresentCairo, Egypt▪️ Working as independent lawyer representing the law office in courts.▪️ Prepare and present legal documents and required studies.▪️ Attending court hearings on behalf of clients.▪️ Initiate and pursue legal proceedings as required by the organization. -
Customer Success Manager & Legal Tech AdvisorGood Law Software® Dec 2022 - Aug 2024London, England, United KingdomGLS offers all the necessary features and integrations to run a Law Practice efficiently!• Ensure clients get fast time-to-value.• Sustaining business growth and profitability by maximizing value.• Analyzing client's data to improve customer experience.• Holding product demonstrations for clients.• Keep clients engaged and regularly using products.• Build customer loyalty and reduce churn.• Keep a “high-level view” of the entire support process.• Advocate for customers.• Foster a customer-centric team environment.• Resolve customer issues. -
Customer Success AssociateGood Law Software® Oct 2022 - Apr 2023London, England, United KingdomGLS is an all-in-one, cost-effective legal practice management software, with a difference! We were logically designed to automate and simplify Legal Practice.• Prepare for enablement and training.• Onboarding & training new customers to use our solutions.• Troubleshooting technical issues customers might have with the service (First line support).• Through discovery, relationship building, and problem-solving, provide exceptional customer service including issue escalation, problem resolution, and up-selling additional services.• Follow-up with existing accounts to ensure customer satisfaction, consult on new features, and identify up-sell opportunities.• In charge of Customer Billings and Invoicing• Report bugs, documents it & follow up with Technical PM.
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Gds ExpertDyninno Group Mar 2022 - Sep 2022Cairo, Egypt▪️ Building custom flight itineraries using the GDS ▪️ Promoting and marketing the business. ▪️ Dealing with customer queries and complaints. ▪️ Providing advice about visas or passports. ▪️ Recruiting, training, and supervising staff. ▪️ Managing customers' budgets. ▪️ Maintaining statistical and financial records. ▪️ Selling flight tickets, hotel reservations, car rentals, and insurance. -
Technical Support Trainer / MentorConcentrix Sep 2021 - Mar 2022EgyptSenior Customer Support Advisor (Mentor)• Create and develop training material for new knowledge.• Instruct trainees on training and onboarding.• Conduct training through new materials.• Review employee performance and learning.Technical Support Trainer• Providing knowledge, resources and information to support agents.• Address customers concerns accurately and timely.• Assist advisors with material request and account updates.• Ensuring accuracy of the content.• Coaching and training agents on improving Customer Interaction and offering advisors guidance. -
Customer Service Advisor (Technical Support)Concentrix Jun 2021 - Sep 2021Egypt▪️ Handle customer inquiries, answering any questions and queries in person, over the phone, or online.▪️ Leading the floor on behalf of the TL on duty by providing the needed support to the current employees.▪️ Available to assist team leaders to evaluate and scrutinize current performance trends.▪️ Look for cross-selling opportunities to increase individual concession value and overall sales.▪️ Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
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Human Resources InternCapital Lords Mar 2020 - Mar 2021Cairo, Egypt▪️ Design and update job descriptions▪️ Screen incoming resumes and application forms▪️ Craft recruiting emails to attract passive candidates▪️ Interview candidates (via phone, video and in-person)▪️ Send job offer emails and answer queries about compensation and benefits -
Digital Media SpecialistBehance Inc. Aug 2015 - Dec 2020GlobalGraphic Design:▪️ developing concepts, graphics and layouts for product illustrations, company logos and websites▪️ determining size and arrangement of copy and illustrative material, as well as font style and size▪️ preparing rough drafts of material based on an agreed briefVideo Editing:▪️ Working on professional video editing Software's like (Adobe Pr, Ae, Au)▪️ Enhancing video adjustments with effects and other tools -
Customer Care RepresentativeUx Centers Dec 2019 - Mar 2020Cairo, Egypt▪️ Managing inbound client inquiries.▪️ Research required information using available resources.▪️ Identify and escalate priority issues.▪️ Proactively delivering product best practices, personalized recommendations, and updates. -
Human Resources CoordinatorThe Model Of American Congress 2019 - 2020Cairo, Egypt▪️ Ensure all HR practices are complied▪️ Support and share and insight with team members▪️ Assist in the training/cross training of fellow employees▪️ Provide input and ideas on how to improve processes in team meetings▪️ Promote a friendly atmosphere, good morale and co-operation within teams or unit -
Retention Specialist - Vip DepartmentOsn Jun 2019 - Dec 2019Cairo Governorate, Egypt▪️ Retaining and Handling customers requesting to terminate their contracts.▪️ Building positive relationships with customers and business associates.▪️ Communicating with customers and sales representatives.▪️ Writing and presenting reports about the customer behavior.▪️ Developing aggressive retention strategies based on customer feedback. -
Telesales RepresentativeHospitality Marketing Concepts Jul 2017 - Oct 2017Cairo Governorate, Egypt▪️ Contact potential customers to inform them about our service▪️ Answering questions about products, services or the company▪️ Ask questions to understand customer requirements and close sales▪️ Enter and update customer information in the database▪️ Keep records of calls and sales and note useful information -
Customer Service RepresentativeXceed Jun 2016 - Oct 2016Smart Village▪️ Communicating with customers and sales representatives.▪️ Gathering information about customer complaints.▪️ Developing aggressive retention strategies based on customer feedback.▪️ Negotiating with customers to renew contracts and retain business.▪️ Building positive relationships with customers and business associates.
Ahmed Gaffar Education Details
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Business Administration And Management, General -
English Department
Frequently Asked Questions about Ahmed Gaffar
What company does Ahmed Gaffar work for?
Ahmed Gaffar works for Pixelogic Media
What is Ahmed Gaffar's role at the current company?
Ahmed Gaffar's current role is Client Success & Training Professional | SaaS & Multichannel Specialist | 5+ Years in Tech-Driven Customer Solutions & Team Development.
What schools did Ahmed Gaffar attend?
Ahmed Gaffar attended Arab Academy For Science, Technology And Maritime Transport, Benha University.
Who are Ahmed Gaffar's colleagues?
Ahmed Gaffar's colleagues are Ignacio Gómez, Egidija Namavice, Yara Abdelaal, Daniel Tan, Neta Ludrinsky, Ganna Elagouz, Aya Ahmed.
Not the Ahmed Gaffar you were looking for?
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Musthaq Ahmed Sherif Gaffar
United Arab Emirates2gmail.com, gmail.com -
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