Leading the Customer Portfolio Management Team across Emerging Markets. (Renewal Sales, Offer Management and Deal Management Teams) ensuring a successful Customer Journey.

Leading the Diversity, Equity and Inclusion Team Across All 5 Offices for VMware Across Middle East, Turkey and North Africa

.Member of the METNA Leadership team and leading the renewals organization..Responsible for Managing 4000+ renewals yearly, generating over $100 million in revenue..Developed and implemented innovative customer retention programs, resulting in maintaining 95% ARR rate..Collaborate with cross-functional teams to streamline support renewal processes, customer satisfaction and to ensure new business opportunities are generated through upsell and cross sell.

Reach is a non-profit mentoring program dedicated to helping young professionals unlock their true potential through structured mentoring and professional support.

Managing The Top accounts in the MENA Region for Clarivate (The IP and Science Business Unit of Thomson Reuters)

ProQuest LLC is an Ann Arbor, Michigan-based global information-content and technology company founded in 1938. ProQuest provides solutions, applications, and products. Its resources and tools support research and learning, publishing and dissemination, and the acquisition, management and discovery of Information resources.

• Reporting directly to Head of Operations.• Handling merchant inquiries across the UAE.• In charge of the auditing process, for all Merchants’ lost or expired cheques.• Handle Reward Cheques and Fraud Pick-up cards reports.• Ensuring payments to clients are done instantly for all batches.• Setting up and implementing the communication process for EFT Direct Credit project within the UAE (Electronic Fund Transfer)• Resolve clients’ complaints and problems.• Contribute in up selling of products & Value Added Services.• New Staff orientation.

• Reporting directly to the Managing Director.• Managed a team of three technical sales executives and a coordinator• Carrying out performance evaluations for staff Expansion strategies, cost cutting strategies to meet the overall revenue generation objectives for the company• Responsible for building the brand and creating awareness within the market.• Managed customer relationships and established a good network of contacts.• Liaison between various media sources,newspapers and the company for placing Ads.• Closed major deals for the company such as Hilton Ras Sedr deal.

• Reported directly to Shift supervisor• Responsible for staff briefings and campaign updates.• Product knowledge provision to the team.• Responsible for 360 feedback from staff to management• Generating call center and staff reports SPH (Sales Per Hour) for the floor managers• Monitoring the abandon calls rate, quality assurance and overall performance of the team.• Liaison between the clients and the call center team • Handled inbound and outbound calls for telemarketing and Customer service campaigns• Deals verification and closure Campaigns handled:ADI (AT&T) (Mobile services), Mobile Gateway (AT&T) (Mobile services), Bell Mobility (Mobile services), T-Mobile (Mobile services), Shell Vacations (Holidays), Marriott at Doral’s (hotels and resorts), Bancorp (credit), INC 21 (land lines services), America Online (Internet services), Colombia House (Survey)