Ahmed Mangera Email & Phone Number

British Columbia, Canada

Gaborone, South-East, Botswana

Gaborone, Botswana

At BLIL, I managed the Service Delivery section of the IT Department. My core function revolved around the management and co-ordination of all IT services to the business principally through the management of the IT Service Desk. Additionally, I was responsible for Governance, Risk and Compliance for IT as well as overseeing Change Management within the IT environment. Other areas of accountability included DR co-ordination, Business Continuity Management, IT policy and procedures formulation and compliance.I was the principal IT coordinator for all internal and external audit engagements, ensuring auditors were provided with evidence required. I coordinated the resolution of any audit findings and provided management reports on progress made during the implementation of these controls.During my time at Botswana Life, I developed and implemented numerous corporate IT policies based on Best Practices and assisted in the creation of procedures to enforce these policies and the development of tools to monitor the effectiveness of these controls.I organised Business Continuity workshops and cybercrime campaigns to provide awareness of the risks that could impact the organisation and how to go about mitigating these risks.Highlights:• Implemented a service desk using Forefront HEAT • Developed and implemented approximately 20 IT Policies• Created a CAB (Change Advisory Board)• Coordinated all IT changes and followed Change Management process• Conducted workshops for Business Continuity including relocation of the BC centre from an in-house to an outsourced model• Member of the company Risk and Audit Forum • Created a Cybercrime awareness campaign

I had been engaged in several consultancies since my contract ended at Botswana Post, mainly projects in the USA around Grid/Cloud development (Hardware Infrastructure setup and configuration) and Application configuration using Computer Associates CA AppLogic Cloud Platform. In addition, I provided local companies with advice and recommendations that were used in Responses to Tender for ICT projects within Botswana.

Gaborone, South-East, Botswana

I oversaw three departments within the organisation that covered 124 Post Offices and over 1000 employees - ICT Department, Security Department (Physical Security), Knowledge and Information DepartmentResponsibilities were• Member of the Executive Committee • Provision of strategic direction for ICT and Security Services o Initiation and successful completion of two key strategic projects ; Counter Automation and Infrastructure Optimization • Introduction of an Integrated Security Management System to protect organizational assets• Adoption of best practice frameworks • Restructured IT to enable it to better service the organisation• Introduction of new technologies to offer a diversified range of products and services based on ICT in line with the corporate strategy• Formulated partnerships with key industry players to allow for quick technology adoption• Budgeting in line with Organisational objectivesI successfully restructured the departments and developed and grew a team from eight to thirty-four. I re-engineered security processes and protocols and implemented a security control room, along with real-time monitoring. I supervised the installation of alarm systems, using local security companies for reaction teams and effected a cash in transit solution to protect cash from Post Office to bank and vice-versa. I oversaw the implementation of a biometric access control system.Records Management was new so I developed this from ground up including the setting up of a team and creating policies and procedures.My greatest achievement was to develop, coordinate, implement and successfully launch a robust and dynamic digitalisation programme. This was in collaboration with a project team which I managed, oversaw and was accountable for. The project was extremely successful and project milestones and budgets were met.

Gaborone, South-East, Botswana

My main function was the implementation of technology and business systems. My duties involved:• Deputising for the IT Manager when required.• Contributing to the development and implementation of the organisations IT strategies.• Assisting Directors and Department heads in review of standards of IT practice, ensuring compliance to the organisations IT and training policies and procedures.• Contribution to the formulation of strategic departmental plans, budgets, operating plans and managing performance in accordance with those plans.• To ensure that managers were equipped to take ownership of technology implementations and to use internal IT resources for support purposes only.• Negotiate and manage Service Level Agreements.• Managing the daily activities of providing support to the organisation.The IT infrastructure and service environment was extremely rudimentary when I joined the organisation. Under my supervision I identified and designed a project that focused on deploying IT equipment and a new postal platform across all 124 branches thus bringing technology to rural areas. This created greater efficiencies to all employees.I was part of a team that initiated a Kitsong Centre program across all of Botswana, where Internet Café services were introduced to rural communities. The objective was to provide rural communities with access to technology that enabled them to better sell their products, develop business cases or just communicate with others. One of my greatest challenges was the provision of monthly contributions to registered pensioners. I was faced with location issues, age of pensioners and lack of resources to collect their monthly money. I oversaw the team to address this challenge and we implemented the Social Benefits Reconciliations System which allowed for a smart card system to be introduced to the payment process along with biometric recognition for identification purposes

Gaborone, South-East, Botswana

I worked at HiPerformance Systems primarily in sales, but my main focus was that of Microsoft Licensing and Microsoft products including Microsoft Business Solutions. In sales, I was the Primary Account Manager for NGO’s, Financial Institutions, Education, Retail and Manufacturing.My duties involved:• Sales of services, PC’s and peripherals to above-mentioned Accounts• Preparing quotations and tenders • Providing training in Microsoft-Office and Windows to select clients.• Meeting with IT Managers and Directors of companies to bring in new business and propose solutions to their requirements• Provide advice on Microsoft Licensing to clients as well as sales of licensing options• Assist and advise clients on MBS Navision• Primary contact for Cisco and Computer Associates for the Company

Gaborone, South-East, Botswana

My responsibilities included:• The day to day administration and accountability of all IT and technology divisions and their related budgets• Oversaw hiring of trainers and administrative staff and preparation of the teaching schedules• Provision of quotations, tenders • Marketing through adverts and presentations• Aligned with new partners and sourcing additional accreditations• Managed all hardware and software asset purchase and asset register• Implementation of all hardware (PCs’ and Networking) and software needs and maintenance of the infrastructure• Attending to student issues• Training of specific curriculum as and when required