Jamie S. Email & Phone Number

Vancouver, British Columbia, Canada

Diagnoses, assesses, circumvents and finds remedies for routine, moderate, and complex Level Iservice incidents which deviate from planned or expected information system behaviour.Provides a rapid response inquiry service to users and customers to solve problems they have in using the relevant features and functions of information technology products and services.Uses discretion to resolve variousproblems and inquiries.

Vancouver, Canada Area

Primary interface for customers to effect real time problem analysis and resolutions.Work directly with customers to provide services and help resolve computing problems.Focused on the timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.Collect detailed information to categorize request in order to determine method of resolution.Analysis of technical problems in order to attempt hardware/software solution by phone, or decide proper level of maintenance required to solve problem.Perform Level 1 system administration functions.

Burnaby, British Columbia

Recipient of Network Administrator Associate Certificate.Recipient of Letters of Merit for CCNA Routing and Switching, A+ Hardware, and Windows Server Administration Fundamentals.

Vancouver, Canada Area

Took a break to spend some time at home with my son, Hank.

Vancouver, Canada Area

Hired as a Research Analyst. Promoted to Cardiology Team Manager. Transitioned into the creation of the first company-wide Quality Assurance department.PRIMARY ROLE: QUALITY ASSURANCE MANAGERDeveloped new standard operating procedures to improve global research performance, report creation, and report publishing processes.Created documentation, workflows, and tracking systems to organize multiple project assets, including interviews, financial documents, press releases, and procedure databases.SECONDARY ROLE: IT SUPPORTWorked with technical support companies for issues dealing with network and storage expansion, new accounts, and network connectivity to ensure less downtime for the company.Implemented the move from analog interview recording and storage to digital recording and storage including server installation and fault-tolerance backups.During my tenure at iData Research, I wrote over 20 medical device market reports and articles for industry publications, completed quality checks on nearly 100 medical device market reports written by analysts of varying skill, and attended a half a dozen industry-related conferences.

PRIMARY ROLE: MEDIA DEPARTMENT MANAGERAccounted for all aspects of growth media preparation in a clean room setting including training of new employees.Creation of new germination and media standard operating procedures.SECONDARY ROLE: INVENTORY CONTROLManaged digital records for material inventory, sample analysis, employee scheduling, and the resulting reports for a 50 million seedling annual program.Responsible for preventative maintenance and daily IT concerns for department workstations and digital dispensing controllers.

Management of +500 ponds in the Kitsim and Old Man Projects in Southern Alberta. Duties included sample testing, land owner relations, project planning, pond maintenance, pest control and disease management.