Working as a sales agent at the call center of Citruss tv-Handling customer inquiries via phone-Selling the company products (Beauty, skin care and Home equipment products)-Over achieving weekly and Monthly sales targets-Handling delay deliveries complaints-Fulfilling company requirements & procedures successfully -Working as part of the sales team to develop both new and existing markets. -Involved in developing sales strategies. -Writing accurate & informative sales reports and documentation. -Contacting prospective clients by phone and email. -Identifying the customer's needs. -Dealing with a diverse range of clients. -Evaluating competitor activity and developing appropriate responses. -Cold calling potential clients via telephone. -Having a professional and courteous manner at all times.

February 2013 to April 2014 – receive calls from customer and make the reservation for them ( approximately 350 calls daily )April 2014 till now – follow up agent – assisting the supervisor with following up the jobs and solve the problems

make the graphic design for Vip customers – sharing the ideas with the design team – follow up the printing process