Ahmed Mudawi Email and Phone Number

As an IT Service Desk Supervisor at Alef Education, I lead a team of IT professionals who provide technical support and service management to the company's clients and internal users. I have an ITIL Foundation Level certification, a Google Certified Administrator credential, and a Certified Product Associate Service Desk Plus certification, which demonstrate my knowledge and skills in IT service management tools, processes, and best practices. I have over 5 years of work experience in the IT field, including 3.5 years as a Technical Support at Cupola Teleservices (CTS), where I troubleshoot technical issues that customers face and perform other tasks related to the job. I hold a degree in Information Technology from Elneenlain University, where I learned the fundamentals of IT systems, networks, and security. My core competencies include IT service management, technical support, information technology, customer service, teamwork, and problem-solving. I am passionate about delivering high-quality IT solutions that enhance the learning experience and outcomes of the students and educators who use Alef Education's innovative and AI-powered platform.