Owns and is responsible for all testing cycles. Responsible for the preparation of Test cases for module, integration, and system testing. Working closely with the EAM Solution development manager and IT Lab support Expert to prepare Solution scenarios and Lab design for the Testing cycle.key accountabilities Working directly with EAM solution development Manager and IT Lab Support Expert Analyzing the Requirements from the Solution Participating in preparing Product development roadmap Preparing and Executing : Security equipment configuration, Solution Scenarios, Test Cases, Test Data and Test Environment for module, integration, and system testing. Give an output detailed report for the following : Defect Tracking and Giving mandatory information about a defect to the Vendor in order to fix it. Preparing Summary Reports. Preparing Lesson Learnt documents from the previous project testing experience. Preparing Suggestion Documents to improve the quality of the Solution. Participate in writing all Security service engineering documents and Tutorials Manage and was Responsible for all Security solution configurations and choosing the best way that is compatible with the organization Communication with the EAM Solution Development Manager Conducting Review Meetings within the Team

EAM, APM/NPM & Security Service Engineering Team , manage design and IT lab resources ( S/W & H/W) to simulate a real complex enterprise network and VPN’s ( infrastructure and High end servers).Lead lab maintenance, S/W&H/W upgrades, Patches, new software implementationsSLAs on lab Quality, Reliability , and Performance.Identify validation needs and position lab reliability, to increase ability to EAM & Security testingdifferent solution and scenarios for different scope in OBS networks .Participate as an active member of the EAM & Security service Engineering team.Assisting in product validation road map planning .Increase the lab assets and provide lab needs for future expansion , investment and alsoprovide ROI.Coordinate and collect needs for reliable and product road map validation plan to be executed.Maintain a high degree of technical knowledge of all Enterprise network products, services, andsolution sets.Maintain a thorough understanding of the tools, systems, and processes required to providequality IT lab support.APM solutions validations and writing all APM service engineering documents and tutorials.Maintain a high degree of technical knowledge of all Enterprise network products, services, and solution sets. Ability to act as IT technical consultant to some degree.

In charge on all monitoring services and changes for all monitored applications and services as well as managing and implementing new monitoring requests. Implements monitoring solutions provided by support teams and manage the necessary, training, resource planning and documentation.Manage and own the application monitoring service provided by L1 team uses different Event Management tools for detecting and processing critical alarms based on L2’s implementations and instructions.Key Tasks and Responsibilities:Maintaining Application Monitoring processes and operational documentations about Event Management tools as well as monitored applications and perimeters and recovery actions and instructions provided by support teams for existing and new monitored applications and services.Performing change request and updates related to the monitored services and applicationsMonitoring proactive incidents and take necessary actions, with communication to others teams if necessaryManaging Event Management tools basis tasksAnalyzing and track generated critical and warning events periodically and on demand.Managing Event Management tools viewsReporting activities such as weekly and monthly alarm analysis reports, monitoring agent’s quality report and end of shift report.Manage and control the necessary access and privilege needed to perform the monitoring tasks from within the scope identified by the support team.Test new Event Management tools and monitored services before going life for existing and new monitored applications and services.Manage new monitoring requests following the existing processes.Identify the area of improvement and work with the concerned entities to improve the service.Track, train and improve the monitoring agents’ performance.Managing with support team the user communication related to planned and unplanned outages for the monitored applications and services.

The primary objective of the Major Incident manager was to lead / coordinate efforts of the Major Incident management team to restore normal service levels and minimize impact to the business / customers, as soon as possible. The Major Incident Manager is responsible for leading/owning the crisis from beginning to end, including handover across time zones to another Major Incident Manager in the event of an extended event.Key Tasks and Responsibilities:Major incidents ManagementPerform day to day applications monitoring and highest priority Incidents tracking.Refining and redocumenting for the Applications monitoring Knowledge base.Providing Applications monitoring training and preparing the IT Helpdesk monitoring specialists.

Orange is a multinational telecommunications company owned by France Telecom.The IT Service Management ITSM is responsible for delievering systems (around 70 systems) to support orange business including the operation support systems (e.g CRM, Service Fulfillment or Service Assurance systems).The Central Application Support team CAS is part of the IT&S/ITSM function, which is the last link of the Orange Business Services Application Systems delivery chain. CAS team handle the “middle tier” role in the multi-layered Orange Business Services Applications support chain and is responsible for keeping the availability of applications in line with their business criticality.CAS services time coverage is aligned with the applications business criticality and leverages on a 24x7 structure and on-call capability.Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (shift work hours):Proactively monitoring of applications performances.Handle, diagnose and route in real-time incoming trouble tickets.Produce monthly applications availability reports (KPIs).Assist in application maintenance operations to ensure service continuity.Communicate unplanned outages to end users.Provide administration services on applications.Key Tasks and Responsibilities:Provide technical support to application development teams.Assist with impact analysis of any changes made to the database objects.Troubleshoot problems for the database, application and development.Member of SWAT team responsible for assisting with other CAS teams while facing crisis or heavy load of trouble tickets and incidents.