- Leading IT consulting services and enterprise architecture for BSS, CRM, and retail solutions, aligning technology strategies with business goals.- Providing strategic guidance for digital transformation initiatives, including automating workflows, integrating AI and cloud technologies, and migrating legacy systems.- Advising on product design, order fulfillment, and customer management solutions for telecom services (i.e. 5G, FTTH, GSM, Devices).- Spearheading DevOps pipeline… Show more - Leading IT consulting services and enterprise architecture for BSS, CRM, and retail solutions, aligning technology strategies with business goals.- Providing strategic guidance for digital transformation initiatives, including automating workflows, integrating AI and cloud technologies, and migrating legacy systems.- Advising on product design, order fulfillment, and customer management solutions for telecom services (i.e. 5G, FTTH, GSM, Devices).- Spearheading DevOps pipeline automation to enhance operational scalability and system efficiency.- Provide expert consultation for system evaluation, solution selection, and scalability planning. Show less

- Implemented TOGAF Enterprise Architecture framework to optimize organizational IT landscapes.- Delivered strategic guidance on adopting innovative technologies (e.g., AI, Chatbots, ePayment, Business Intelligence, Cloud) to drive Holy Makkah government digital transformation project.- Successfully launched automation for government services in Holy Makkah, including licensing, ePayment platforms, citizen mobile applications, and COVID-19 inspection system.- Established integration… Show more - Implemented TOGAF Enterprise Architecture framework to optimize organizational IT landscapes.- Delivered strategic guidance on adopting innovative technologies (e.g., AI, Chatbots, ePayment, Business Intelligence, Cloud) to drive Holy Makkah government digital transformation project.- Successfully launched automation for government services in Holy Makkah, including licensing, ePayment platforms, citizen mobile applications, and COVID-19 inspection system.- Established integration with external entities via (Saudi Government Service Bus- GSB). Show less

- Leading CRM development team- Consulted on CRM architecture and solutions for public sector services, including government portal.- Implemented CRM platforms, order management systems, and middleware for large-scale projects.

- Delivered CRM/BSS consultation and solutions design aligned with TMForum frameworks.- Developed business cases and strategic plans to align IT initiatives with organizational objectives.- Designed/ Revamped and upgraded customer application management processes.

- Led Vodafone CRM team, delivered high-quality applications, managing vendors and ensuring timely project completion.- Conducted software analysis and proposed innovative solutions for client projects.

- Contributed to developing a manuscript tracking system (MTS) by collaborating with business teams to gather requirements.