IT Application Group Manager

developed and introduced to the organization the new Systems/Business Transformation Strategy deploying Business Processes Optimization and controls, followed by a group-wide Oracle implementation as the enabler to change. I have led the execution across multi-industries in a smart and effective way. This is a multi-million dollars project whose value (ROI) is being measured with every step change achieved. Designing and creating plans for new IT company projects.-Administrating and monitoring IT group members.

Designing and creating plans for new IT projects.-Administrating and monitoring IT group members.-Creating and implementing IT policies, evaluations forms and procedures for IT operations. -Performing installation, configuration, maintenance and troubleshooting of the network infrastructure, cabling, racks, patch panels, switches, routers, routing tables, cisco equipment, VPNs, DHCP, firewalls.-Creating and implementing IT backup strategies daily, monthly, yearly and disaster recovery for securing the data and systems.-Managing the ERP implementation project for All companies and all modules .-Troubleshooting and tuning system for number of pending issues for companies and all modules. -System Support -Having full responsibility of ERP system administration, network support, Database administration, UNIX administration, Windows NT, computers purchasing, and technical evaluation of computer tenders, in addition to giving guidelines and support for using the Internet.ERP & Project management -Project planning and companies structures, Project charter.Ensure Project Document Controls and Naming Conventions are consistent with adopted procedures.

application implementation and development•Strategic Consulting, including business plan & sales strategy development.•Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions

application implementation and development (Oracle and SAP)•Strategic Consulting, including business plan & sales strategy development.•Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions

Management of an IT Service Delivery team and be responsible for career development and appraisals.· Definition of service level agreements (SLA’S) related to contracted services.· To manage the IT Service Delivery team, taking responsibility for service desk, desktop support and application support.· Ensure SLA’s are achieved and client expectations are met (or exceeded).· To build services relationships with clients.· Ensure quality and profitable services are performed to the agreed SLA.· To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.· To provide reports to an agreed schedule (or on request), including management and account performance reports. · Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.· To develop and facilitate workshops and training courses.

IT Application Manger, I’m responsible for all application implementation and development

I’m responsible for all application implementation and development

IT Finance & Purchasing team leader,

Senior oracle application functional support,