Performs advanced professional work related to variety of planning assignmentsManages complex planning studies, development applications and reviews consultant proposalsReviews and processes complex comprehensive plan amendments, rezoning, annexations, site plans.Develops project budgets, administers bidding process, verifies contract expenditures and complianceConducts research and prepares statistical reports.Schedules and conducts meetings with advisory boards and elected officialsAttends substantial number of evening and weekend meetings.Previewing commercial CP and provide the feedback and time line to perform the implementation.Synchronization between the departments to insure smooth project delivery.Reviewing system change requests and provide IT feedback.

• Follow up on billing and provisioning project.• Follow up on billing day to day daily activity• Follow up on the level 3 ticket opened with the other vendor.• fallowing up on SAL projects status between the customer and the L3 support.• Focal point between the customer and billing and provisioning team.• Focal point between Ericsson Incident management and Billing and Provisioning team• Flow up on the change management and verify the Work order and Method of procedures (MOP) • Verifying Incidents reports.• Provide Level 3 ticket reports on monthly bases. • Track and report on projects status with the variable teams acting as gateway between the project parties. • Responsible for the full systems life-cycle from requirements gathering through implementation of program management solutions.• Demonstrate professional knowledge to ensure that the work products and deliverable are of the highest caliber to ensure client satisfaction.• Identify, develop, and implement techniques to improve engagement productivity.

Application Manager pointing the challenge in Iraqi Market and try to find a solutionfollow up with the teambuild Business process reduce the cost upon the revenue behavior

Job Summary Responsible for overseeing the effective and efficient operation of BSS section and ensures certain level of service and response in alignment with the department SLA CDR and online billing modules for data and voice servicesReporting and DB operations to accommodate and cater for the assigned tasksQuality assurance for data integrity and service delivery and testing -------------------------------------------------------------------------Major Duties & Responsibilities:• Day to day tasks on the BSS applications • Billing system operations for data voice billing services.• Design, run, and deliver reports manually and automated for all business and departmental needs.• Test Planning and test cases review and executions• Track and report on projects status with the variable teams acting as gateway between the project parties.• Protect the company and the organization value by keeping the information confidential and assure security policies implantations and up to date corporate standards.• Documentation of all the technical and non-technical process and procedures.• Following the IT department standard CR and CM procedure, business analysis and gathering requirement, and feedback gathering and analysis process for the projects. Assuring the delivery upon the department SLA's and KPI's.• Follow up and tracking BUGs to resolution • Project management.• data integrity and quality control• applications stability and availability• Carry out other such duties as may reasonably be required by the department, commensurate with the grade of this post

• Developed policies and procedures to assure operation of a cost effective revenue collection process.• Run, quarterly, monthly, weekly, daily reports as needed to monitor the company revenue.• Implement new Service and suggest the new process for it.• Monitoring provisioning process.• Implement the Mass activations & Terminations process.• Responsible of numbers and SIM management systems.• Adding new Tariff Plan & Tariff profile upon marketing request.• Adding new billing system end users (customer care, call center agent, ..)• Analyzing the requirement requested by the marketing department to be applied on the billing system.• Responsible for daily checks and automated processes of all machines in billing system and applications.• Coordinate with system administration group and prepare plan for daily and long term tasks of the group.• Maintain system diagrams, documents and system logs.Reporting Tasks• Generating revenue reports from IN CDRS.• Generating subscribers’ population per Location from MCS CDR’S.• Generating customer reports upon department and management requests.• Publish requited report on portal using Oracle discoverer.• Monitoring IN CDR loading to reporting Server Database (Oracle).

• Solved all types of problems and errors in billing, mediation and rating to their conclusion, whilst ensuring a first time resolution by deploying an analytical approach to the problems and errors.• Managed, mentored and trained a team of 5 staff, addressing Provisioning, Mass activations, number management, SIM management, new service implantation, billing problem management and Analyzing business process suspense and billing.• Monitoring and maintained the credit control model.• Acting as Billing System supervisor in case the absence of the billing Manager.• Preparing all Marketing and sales reports.• Discuss new service and promotions with the Marketing before Launch, to ensure smooth implementations on billing system.