Ahmed Ashraf Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

Cairo, Egypt

• Managing IPN, UPG and ACS support team that is responsible for capacity management and capacity implementation, system design
• Managing the support team for InstaPay services handling all tasks for first and second level of support
• Responsible for the enrollment and integration with all banks on production, and the commercial launch of the banks on the instant Payment Network
• Responsible for the system availability and sustaining the system performance
• Responsible for production implementation of new phases and new projects

Cairo, Egypt

-Support Meeza Products including Meeza Digital and Meeza Cards-Supporting various application related to mobile payment and card payment and third party services provided by the company to banks and payment providers-Responsible for merchant Gateway platform -Support Meeza National payment Scheme -Support for networks managing the online transaction for.

Giza Governorate, Egypt

-Responsible for checking and troubleshooting system errors and fully responsible for handling Ericsson charging nodesincluding the SDP, AIRs and NGVS-Handling all Operational tasks and executing all nodes configurations-Investigating revenue variance with concerned teams-Apply solutions to enhance system performance-Developing in house scripts and.

Cairo

• Responsible for VAS Messaging platform in terms of availability, capacity planning and dimensioning, release upgrade, architecture evolution, etc
• Responsible for the integration of VAS Messaging platforms with Orange network infrastructure, core network, billing, and provisioning.
• Responsible for business analysis & project management of all new messaging projects.
• Integrate with all Orange network infrastructures (Core, post-paid & Pre-paid charging, DWH,and provisioning).
• Act as a primary player in setting the design, architecture and integration model for any new VAS Messaging service platform within Orange Network.
• Plan and manage the capacity and dimensioning of all VAS Messaging services platforms in a manner that will ensure growth forecasts.

Cairo Governorate, Egypt

• Responsible for Operation and Maintenance of the hardware and software of VAS nodes (SMSC, MMSC,
• ADM, Etopup, Mobicash, Bulk SMS, Alerting Services, SDP etc)
• Coordinate integration activities between the VAS solutions with the core network, the charging systems
• and the third party content providers.
• Ensure timely delivery of content through VAS solutions
• Second level support for customer care.

Egypt

I am working in a support services. Troubleshooting, identifying and fixing network issues between our customer's sites and our point of presence in each country through which the customer is connected to our backbone and eventually to other sites all over the world.We are responsible Eastern Europe, Africa and Middle east region.We deal with different.

Telephone support and/or shift hours mandatory Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool. Respond to all escalations on a timely manner in line with the Incident Handling Policy. Provide updates to the customers per the Incident Handling guidelines. Updates include managing.

Conducted +500 mystery shopping visits to 100+ Vodafone retail stores to check on the customer experience. Assisted with the statistical analysis for the reports and finding opportunities for development. Selected as the best shopper for 10 months. Participated in assessing new mystery shoppers through trial visits.

Master'S Degree, Business Administration And Management, Marketing

Marketing

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, C

Activities and Societies: MECA Graduated from Faculty of Engineering, Ain Shams University with grade C and grade A in the graduation.

High School Degree, Mathematics, A

Activities and Societies: Football team I spent 13 years of my preliminary education in College De La Salle. It is french school