Sahara Net is an internet services provider (ISP) in Saudi Arabia since 1994, based on three business pillars, Cloud Services, Connectivity and CybersecurityI`m taking the role of cloud services business unit head, managing a team of ten members distributed among the cloud products, presales and technicalResponsibilities:• Actively shapes partnerships with cloud vendors and Hyperscalers based on market insights and customer needs• Build and maintain long-lasting, strong relationships with Sahara Net`s cloud service customers.• Supports cloud service demand management and consulting with creation of customer-fit commercial offers ( IaaS, SaaS, PaaS)• Communicate sales targets and ensure executives are informed on sales numbers progress • Develop a Cloud Services marketing strategy, offers and promotions to ensures cloud services consumption and value• Defining value metrics, continuous improvement reporting, and regular business performance reporting for key stakeholders• Define Service Level Agreement (SLA) for all cloud Services

As a Microsoft golden Cloud Solution Provider CSP, managed and direct partner with several competencies along with many partner channel programs like AWS, Acronis and others, I`m working closely with my cloud products team and responsible for: • Microsoft partner center management, membership, customers, billing, referrals, incentives, benefits, pricing, insights and competencies • Co-sell offering and commercial marketplace • Recurring sales and marketing plan• Define and develop Go-To Market strategy • Adoption Change Management program• Microsoft 365 Modern work sales motion• Microsoft Azure sales motion• Moder work, Azure & Security Advanced specializations

Qutub Technology for Contracting Company is a leading provider of expert engineering services, consultancy and project management to the telecommunications industry. Established in 1995Responsibilities:• As a primary contact, I`m responsible and Managing all partner channel programs with most of the global vendors like Microsoft, Dell-EMC, Cisco, Adobe, APC• Build and develop comprehensive business plan, sales and strategy• Design and Define new products, services and solutions• Maintain high customer satisfaction rating that meet company standards.• Managing company`s IT Infrastructure and support• Supplier management, service improvement and problem management• Understanding customers diverse, specific business needs and applying product knowledge to meet those needs• Build a robust relationship with the major distributors and global corporate suppliers.• Periodically customer reviews and continuous process improvement to ensure deliverables meet or exceed expectations• Delivering customer sales presentations and demonstrations of the products we are selling• Marketing and promoting the portfolio of products via broadcasting campaigns• Managing workload in order to organize and prioritize daily and weekly goals

Responsibilities:• Outsourcing Engineer from Emirates Computer• Supporting a multi-site IT infrastructure withing GCC Region• Providing technical support and incident resolution via BMC Remedy• Updating and monitoring IT user accounts• Maintain & manage of the critical Windows based Server Environment• Maintaining up to date Antivirus levels on all machines company wide• Working on Active Directory accounts, configuration of Blackberries & laptops• Managing and monitoring of backups in multiple locations• Providing maintenance support and break-fix solutions.• Follow documented processes i.e. implementing change control procedures• Liaising & meeting with external suppliers of IT services• Producing reports for senior managers• Troubleshooting technical problems and implementing solutions.• Purchasing of IT Equipment and software in line within agreed budgets, via Honeywell European Asset Management- France• Responsible for the fast and accurate troubleshooting of reported faults• Extranet support as well as Honeywell Global Remote Access-HGRA• Global application which includes Oracle level 1 support and tracking EMEA support for a problem resolution on L2 & L3• Data security support includes intrusion detecting and monitoring, security patching support

Emirates Computers was founded in 1978 in the UAE with the aim to provide world-class technology solutions to the regionResponsible for providing technical support for Dell Client products. Assists customers in determining problems, and provides resolutions on technical and service problems. Responsible for customer satisfaction through effective handling of customer problems. Ensures proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability is required to resolve routine technical issues. Normally receives little instruction on routine work and general instruction on new assignments. Responsibilities:• Provides first-level technical support on Dell supplied products and/or peripherals using documented procedures and available tools• Provides first-level technical support on Dell Supplied software and applications to the point of installation and basic use, or to the level of service appropriate to the warranty offered on the product• Uses troubleshooting techniques and tools to identify technical defects/issues• Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident• Maintains knowledge of Dell's product line and service offerings along with future industry products and technologies• Attends required technical training sessions and makes effective use of assigned lab time• Complies with schedule adherence to ensure overall service level targets are achieved• Identifies and provides input on unique or recurring customer problems• Ensures proper escalation procedures are followed

Responsibilities• Provide after sales technical support of Alcatel mobile phones in GCC region• Providing Alcatel mobile phone technical support: C7, K7, U7, D6, C6, cVLE6, sVLE6, M5, VLE5, cVLE5, sVLE5• Running tests and interpreting results to make effective recommendations• Replace parts and repair faults of Alcatel mobile phones• Deconstruct mobile devices in order to analyze faults, perform replacement or recycle parts• Writing up reports, safety regulations, and preventative maintenance plans• Register, follow-up, solve and respond to customer requests, complaints and after-sales services

Responsibilities:• Run tests to assess the mobile phones functionality• Install and update phone software• Troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, keypads, buttons• Referred to cell phone manuals to ensure the repairs done to the units are accurate• Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used• Committed with SLA of repairing and delivery of the phones