Ahmed Aldulaijan أحمد الدليجان , Itil , Email & Phone Number

Riyadh, Saudi Arabia

Managed IT Operations Management (ITOM), improving tech infrastructure and service delivery. Led an ITIL-compliant team, optimizing processes and integrating technologies to reduce system downtime by 80% and increase efficiency by 60%. Enhanced operational efficiency by 80%, cut costs by 15%, and achieved 100% compliance in ticket resolution. Boosted project completion rates by 40% through agile collaboration, implemented robust cybersecurity measures, and optimized resource allocation through… Show more Managed IT Operations Management (ITOM), improving tech infrastructure and service delivery. Led an ITIL-compliant team, optimizing processes and integrating technologies to reduce system downtime by 80% and increase efficiency by 60%. Enhanced operational efficiency by 80%, cut costs by 15%, and achieved 100% compliance in ticket resolution. Boosted project completion rates by 40% through agile collaboration, implemented robust cybersecurity measures, and optimized resource allocation through predictive analytics. Show less

Al Khobar, Ash Sharqiyah, Saudi Arabia

Supervised the technical support team, achieving a 98% customer satisfaction rate and reducing resolution time by 50%. Mentored junior staff, improving their performance by 40%, and enhanced client retention by 40% through excellent support. Collaborated across departments to resolve technical challenges, maintained a 98% first-time fix rate, and conducted system audits for continuous IT infrastructure improvement.

Dammam, Eastern, Saudi Arabia

Managed IT operations and technical support, ensuring system stability and network performance. Maintained continuous connectivity for the Zamil Air Conditioners division, supervised data center operations, and implemented automation technologies, improving efficiency by 30%. Led troubleshooting efforts, enhancing system uptime by 80%, and collaborated with cross-functional teams to resolve technical issues using ITSM tools.

Al Khobar, Eastern, Saudi Arabia

Managed IT systems in the BMS Department, reducing system downtime by 15%. Executed system upgrades and implemented security protocols, boosting operational efficiency by 20%. Provided user support, coordinated with departments to meet IT needs, and maintained documentation to track performance improvements.

Al Khobar, Eastern, Saudi Arabia

Gained hands-on experience in Main Distribution Frame operations and landline installation. Assisted in infrastructure maintenance, troubleshooting connectivity issues, and participated in configuration and testing. Developed foundational telecommunications skills, documented procedures, and supported tool and material management to enhance operational efficiency.

Bachelor Of Science - Bs, Information Technology

Network Administration and Security

Associate Of Science (A.S.), Information System And Technology

Associate’S Degree, Industrial Electronics And Control, Good

Study the contents of the electronic boards and the proper way to troubleshoot errors. and the parts of studying the electronic.