- Investigated, diagnosed, and resolved technical issues reported by clients and internal teams, ensuring minimal downtime and optimal system performance.- Collaborated with development and engineering teams to identify root causes of technical problems, contributing to successful solutions.- Managed support tickets and incidents, prioritizing based on urgency and impact, and maintaining detailed records of actions taken.- Communicated technical solutions effectively to non-technical stakeholders, both in writing and through direct interactions.- Assisted in training users on new software features and functionalities, empowering teams to maximize software capabilities.- Led software upgrades and patch installations, ensuring systems are up-to-date and secure.- Orchestrated server configurations to ensure stability, security, and high availability for critical systems.- Proactively engaged with customers to address inquiries, concerns, and technical questions, ensuring high customer satisfaction.- Coordinated and executed successful software deployments, configurations, and installations.Managed licenses, overseeing timely renewals and compliance with licensing agreements.- Maintained meticulous documentation of troubleshooting processes, solutions, and best practices.Collaborated in cross-functional teams to review and refine high-level technical documentation.- Leveraged AWS expertise to optimize cloud-based solutions, ensuring scalability, reliability, and cost-efficiency.

The content of this Internship is :- Cloud Fundamentals- Deploy Infrastructure as a Code (IAC)- Build CI/CD Pipelines, Monitoring & Logging- Foundations of Agile- Microservices at Scale AWS

• Completed full-time, classroom-based skills development and training program on IT fundamentals, AWS Cloud, and professional skills.• Built IT fundamental skills, including working knowledge of Linux OS, writing scripts in Python and Shell.• Learned how to apply core AWS services in the areas of compute, storage and networking; including EC2, S3, IAM, VPC, Lambda, Cloud Formation, RDS, and Route 53.• Demonstrated strong verbal and written communication skills, including the ability to explain technical information and terminology to non-technical end users.• Learned how to configure, monitor, and support the suite of core AWS services.

• Taking care of nearly 100 clients on the ground.• Meeting with the IT manager to discuss system needs.• Designing and installing computer hardware configurations.• Installing software and networking systems.• Troubleshooting network and software issues.• Installing high-level software security systems.• Training staff on newly installed hardware and software systems.• Fixing hardware, software, and networking issues.• Responding to general IT requests.• Ensuring security software is kept up to date.• Filling monthly reports for the IT Manager.