Faisal Ahmed Email & Phone Number

Dhaka, Bangladesh

Dhaka, Dhaka, Bangladesh

> Experienced in filing entire Airlines’ fares, rules, policies etc. in PSS and ATPCO to generate sales and responsible to ensure all distribution channels inventory availability across the global.> Support Revenue and Reservation departments by solving problems and queries.> Conduct financial analysis and forecasting.> Proofread business agreements to identify loopholes and safeguard organization.> Identifies market insights, developing trends and techniques to sustain in challenging time period.> Increases efficiency, effectiveness and profitability by managing team productivity, costs and budgets.> Implements training and development programs' for new employees to gain skills and expertise.> Manage and evaluate performance of team members to provide guidance for areas requiring improvement.

Dhanmondi And Corporate Office, Banani, Dhaka

> Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.> Optimized sales methods to best acquire, develop and retain customers.> Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans.> Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.> Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.> Monitored competitors through multi-channel research strategies to best capitalize on market gaps or anticipate changes in customer interests.> Selected, trained and performance-managed staff to handle high workload with ambitious targets.> Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.> Implemented marketing plans for new product launches, working closely with product team to meet key milestones and deadlines.> Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.> Prepared detailed marketing forecasts on daily, weekly and quarterly basis.

Head Office, Uttara, Dhaka

> Formed and sustained strategic relationships with clients.> Delivered high level of service to customers in effort to build upon future relationships.> Maximized customer engagement and satisfaction by delivering excellent customer service.> Operated tills to accurately process cash and credit card transactions.> Identified issues, analyzed information and provided solutions to problems.> Managed bookings to optimize team availability.> Managed complaints with calm, clear communication and problem-solving.> Prepared timely and accurate financial reporting and analysis.> Resolved customer queries and problems using effective communication and providing step-by-step solutions.

Banani, Dhaka

> Learned customer dealing and building client database.> Listing frequent queries and serving proper information.> Providing best customer service based on their requirements and demands.> Obtained customer’s satisfaction and confidence and ensured loyal clients.> Executed upselling services to maximize revenue.> Provided after sales services and collected valuable feedbacks from clients to improvise and ensure quality services.

Master Of Business Administration (Mba), Human Resource Management, 3.42

Bachelor Of Arts (B.A.), Tourism And Hotel Management, 3.11

Higher Secondary Certificate, Business Studies, 3.90

Secondary School Certificate, Business Studies, 3.63

Activities and Societies: Scouting