Ahmed Galal Email & Phone Number

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

• Develop, test and deploy smart web applications applying DevOPs, Automation and AI concepts• Effectively translate customer requirements into application designs and system solutions• Effectively implement efficient algorithms to enhance the time and resources consumed• Provide efficient solutions that enhanced the customer experience under the “Agile” umbrella as a software development methodology• Help in managing the Telecom Software Development Activities for Unified… Show more • Develop, test and deploy smart web applications applying DevOPs, Automation and AI concepts• Effectively translate customer requirements into application designs and system solutions• Effectively implement efficient algorithms to enhance the time and resources consumed• Provide efficient solutions that enhanced the customer experience under the “Agile” umbrella as a software development methodology• Help in managing the Telecom Software Development Activities for Unified Communications across All Vodafone Markets. Show less

Egypt

Real-time Communications Engineer work as Incident Management Second line of support and Operational Service Owner for Lync and Skype for Business, focal point of escalation for 1st line support for Vodafone International Group.• Administering Microsoft Lync and Skype for Business Environment for Vodafone Group and Subsidiaries (more than 300,000 users) with the most updated integrated technologies including (Microsoft Windows Server, Microsoft Exchange and System Centre Operations Manager… Show more Real-time Communications Engineer work as Incident Management Second line of support and Operational Service Owner for Lync and Skype for Business, focal point of escalation for 1st line support for Vodafone International Group.• Administering Microsoft Lync and Skype for Business Environment for Vodafone Group and Subsidiaries (more than 300,000 users) with the most updated integrated technologies including (Microsoft Windows Server, Microsoft Exchange and System Centre Operations Manager (SCOM)• Handling Incidents, Service Requests, Enterprise voice issues, Changes and Monitoring alarms.• Troubleshoot Integration issues of Lync/Skype for Business with "AudioCodes" SBCs (Session Border Controllers) as PSTN Gateways• Troubleshoot Voice Related issues (Different Codecs, SIP, SS7 ISUP etc..) that occurs when integrating the voice gateways• Responsible for monitoring and reporting service health for the system and handling Monitoring Alarms on SCOM server to provide proactive support.• Performing documentation and reporting for the technical and process part for the team since it’s a newly organized team.• Performing a monthly report for all incidents, service Requests and monitoring Alarms making sure they meet the SLAs agreed• Presenting this monthly report in a call with Vodafone Group Management • On-Call Support, providing availability on 24/7 basis.• Escalate to Level 3 if needed and to vendor when needed and provide root cause analysis (Microsoft, AudioCodes, etc..)• Responsible of maintaining high availability of the servers and performing knowledge transfer for team members.• Handle upgrades, migrations, and deployments ahead with Level 3 support for Continual Service Improvement.• Identify efficiency improvement measures which reduce operational effort and cost and operational risk, in short-term as well as in long-term. Show less

Egypt

- Worked on troubleshooting, isolation and restoration for faults, and incidents for voice services including multivendor platforms (Avaya/ Microsoft Lync/ Sonus Gateways)- Worked on upgrade process for (Microsoft Windows / Lync / S4B, Sonus Gateways, Avaya Communication Manager, Avaya Media Gateways)

Egypt

- Provided technical point of contact for customers’ incidents- Owned the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams- Performed and owned technical management escalations- Held responsibilities of the team manager as a backup:o Managed second level technical management escalationso Managed team meetingso Delegated tasks to team memberso Handled pressure in solving complex/critical… Show more - Provided technical point of contact for customers’ incidents- Owned the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams- Performed and owned technical management escalations- Held responsibilities of the team manager as a backup:o Managed second level technical management escalationso Managed team meetingso Delegated tasks to team memberso Handled pressure in solving complex/critical problemsSome of customers i worked with (Google, HP, Microsoft, Mercedes Benz, Audi, Caterpillar etc....) Show less

Cairo, Egypt

Computer Science

Education record