Experienced IT and Fintech expert with over 17 years of diverse experience in the IT, Telecom, Fintech industries, I am a dedicated professional specializing in IT service management (ITSM), capacity planning, change management, performance management, release management, operational excellence, and digital services.Key Achievements and Experience:• Developed and Led High-Impact Functions: Successfully developed, built and managed new strategic functions including Quality and Performance, Operational Excellence, Release Management, Service Delivery Management, ITSM, Capacity Planning, and Observability & Analytics.• Extensive hands-on experience in service delivery, covering support, integration, and deployment.• Demonstrated expertise in operational excellence, focusing on service capacity planning, quality KPIs, dashboard creation, and performance monitoring.• In-depth knowledge in full-stack observability and analytics, utilizing tools such as Dynatrace, ElasticSearch, and Splunk.• Skilled in ITSM, change management, asset management, and release management, with proficiency in Ivanti products.• Strong background in development using PHP, shell scripting, Perl, SQL, and in system administration, including Unix, Oracle/MySQL, virtualization, and microservices.Areas of Expertise:• IT, Telecom, and Fintech industries.• Develop, Build and manage new strategic technical functions.• Certified ITILV4 framework and process management.• IT service management, configuration and asset management. using Ivanti products.• Operational excellence with a specialization in observability and analytics.Technical Specialties:• Observability and Analytics: Dynatrace, ElasticSearch, and Splunk products.• IT Service Management: Ivanti product suite.• Application Servers: Apache, WebLogic.• Virtualization: VMware, OpenStack.• OS Administration: RedHat Linux, Windows.• VAS Systems: SMSC, MCA, USSD, RBT, MNP, Machine-to-Machine (M2M), location-based services, balance transfer, Raseed Extra.• Protocols: GSM, SS7, SIGTRAN, IP.Business Skills:• Strategic management, marketing, and finance.• Expertise in developing and executing effective project plans.• Proven ability to manage and lead cross-functional teams and multi-vendor to achieve business objectives.