Ahmed Samy

Ahmed Samy Email and Phone Number

Resilience & Operational Excellence Sr. Manager | Observability & Analytics | Capacity & Performance | Automation| ITSM | Dynatrace, Splunk, Elastic, Ivanti | Dedicated to Driving Digital & Zero-Touch Operations Strategy @ Egyptian Banks Company
new cairo, cairo, egypt
Ahmed Samy's Location
Giza, Al Jizah, Egypt, Egypt
Ahmed Samy's Contact Details

Ahmed Samy personal email

About Ahmed Samy

Experienced IT and Fintech expert with over 17 years of diverse experience in the IT, Telecom, Fintech industries, I am a dedicated professional specializing in IT service management (ITSM), capacity planning, change management, performance management, release management, operational excellence, and digital services.Key Achievements and Experience:• Developed and Led High-Impact Functions: Successfully developed, built and managed new strategic functions including Quality and Performance, Operational Excellence, Release Management, Service Delivery Management, ITSM, Capacity Planning, and Observability & Analytics.• Extensive hands-on experience in service delivery, covering support, integration, and deployment.• Demonstrated expertise in operational excellence, focusing on service capacity planning, quality KPIs, dashboard creation, and performance monitoring.• In-depth knowledge in full-stack observability and analytics, utilizing tools such as Dynatrace, ElasticSearch, and Splunk.• Skilled in ITSM, change management, asset management, and release management, with proficiency in Ivanti products.• Strong background in development using PHP, shell scripting, Perl, SQL, and in system administration, including Unix, Oracle/MySQL, virtualization, and microservices.Areas of Expertise:• IT, Telecom, and Fintech industries.• Develop, Build and manage new strategic technical functions.• Certified ITILV4 framework and process management.• IT service management, configuration and asset management. using Ivanti products.• Operational excellence with a specialization in observability and analytics.Technical Specialties:• Observability and Analytics: Dynatrace, ElasticSearch, and Splunk products.• IT Service Management: Ivanti product suite.• Application Servers: Apache, WebLogic.• Virtualization: VMware, OpenStack.• OS Administration: RedHat Linux, Windows.• VAS Systems: SMSC, MCA, USSD, RBT, MNP, Machine-to-Machine (M2M), location-based services, balance transfer, Raseed Extra.• Protocols: GSM, SS7, SIGTRAN, IP.Business Skills:• Strategic management, marketing, and finance.• Expertise in developing and executing effective project plans.• Proven ability to manage and lead cross-functional teams and multi-vendor to achieve business objectives.

Ahmed Samy's Current Company Details
Egyptian Banks Company

Egyptian Banks Company

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Resilience & Operational Excellence Sr. Manager | Observability & Analytics | Capacity & Performance | Automation| ITSM | Dynatrace, Splunk, Elastic, Ivanti | Dedicated to Driving Digital & Zero-Touch Operations Strategy
new cairo, cairo, egypt
Employees:
183
Ahmed Samy Work Experience Details
  • Egyptian Banks Company
    Deputy Head Of Operational Excellence
    Egyptian Banks Company Jan 2024 - Present
    Cairo, Egypt
  • Egyptian Banks Company
    Operational Excellence Manager
    Egyptian Banks Company Sep 2022 - Dec 2023
  • Vodafone
    It Operational Excellence, Release Management
    Vodafone Feb 2019 - Aug 2022
    Egypt
  • Vodafone
    Quality And Performance Assurance
    Vodafone Feb 2018 - Feb 2019
    Egypt
  • Vodafone
    Services Demand And Assurance (Sdm) Sr. Technical Lead
    Vodafone Mar 2014 - Feb 2018
    Egypt
  • Vodafone
    Vas And Messaging Technical Lead
    Vodafone Jun 2012 - Mar 2014
    Egypt
  • Vodafone
    Vas Support Senior Engineer
    Vodafone Apr 2010 - Jun 2012
    Egypt
  • Vodafone
    Voice & Messaging Senior Engineer, Products/Services Delivery & Integration
    Vodafone Dec 2010 - May 2011
    Egypt
  • Vodafone
    2Nd Line Vas Support Engineer
    Vodafone Jan 2009 - Apr 2010
    Egypt
  • Vodafone
    Vas Support Engineer
    Vodafone Sep 2007 - Jan 2009
    Egypt
  • International Turnkey Systems - Its
    Junior Software Developer
    International Turnkey Systems - Its Apr 2007 - Sep 2007
    Egypt

Ahmed Samy Education Details

Frequently Asked Questions about Ahmed Samy

What company does Ahmed Samy work for?

Ahmed Samy works for Egyptian Banks Company

What is Ahmed Samy's role at the current company?

Ahmed Samy's current role is Resilience & Operational Excellence Sr. Manager | Observability & Analytics | Capacity & Performance | Automation| ITSM | Dynatrace, Splunk, Elastic, Ivanti | Dedicated to Driving Digital & Zero-Touch Operations Strategy.

What is Ahmed Samy's email address?

Ahmed Samy's email address is ah****@****ail.com

What schools did Ahmed Samy attend?

Ahmed Samy attended Eslsca France, Information Technology Institute (Iti), Cairo University.

Who are Ahmed Samy's colleagues?

Ahmed Samy's colleagues are Mohamed Samir Ahmed, Ahmed Aziz, Mahmoud Hesham, Mohamed Abo El-Fotoh, Wael Abdelkhaleq, Rehab Ahmed, Mohamed Abdelhay.

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