- Manage full-cycle recruitment processes, including job posting, candidate sourcing, interview coordination, and offer negotiation.- Develop and implement recruitment strategies to attract top talent, resulting in a 30% increase in quality hires.- Collaborate with hiring managers to identify staffing needs, create job descriptions, and develop interview questions.- Conduct thorough phone screens, behavioral interviews, and reference checks to ensure candidate quality.- Coordinate employee onboarding processes, including orientation, benefit enrollment, and policy acknowledgments.

- Sourced and recruited candidates for mid-level to senior-level positions, resulting in a 75% acceptance rate of job offers.- Built relationships with potential candidates through networking events, job fairs, and social media platforms.- Created and implemented a diversity and inclusion recruitment plan, increasing minority hires by 25%. - - Collaborated with hiring managers to develop job descriptions, interview questions, and selection criteria.- Conducted background checks, reference checks, and drug screenings to ensure candidate quality.

- Collaborated with senior leaders to develop and implement HR strategies that aligned with business goals- Conducted workforce planning and analysis to identify trends and recommend improvements - Designed and implemented a comprehensive talent management program that resulted in a 25% increase in employee retention- Created and maintained HR metrics dashboards to track KPIs such as turnover rates, time-to-hire, and employee engagement- Led cross-functional teams to develop and implement policies and procedures that promoted compliance and best practices

- Answer high volume of incoming customer calls regarding billing, technical issues, and general questions- Resolve customer complaints and concerns in a timely and professional manner- Utilize proprietary software to troubleshoot and resolve technical issues- Collaborate with cross-functional teams to address complex customer requestsAchieved a 95% customer satisfaction rating