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Ahmed Refky Email & Phone Number
Raya CX
at
Raya CX
1 work email found
@rayacx.com
1 phone found area 122
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Ahmed Refky? Overview
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Quick answer
Ahmed Refky is listed as Raya CX at Raya CX, based in United States, United States, United States. AeroLeads shows a work email signal at rayacx.com, phone signal with area code 122, and a matched LinkedIn profile for Ahmed Refky.
Ahmed Refky previously worked as Chief Executive Officer at Planovate and Vice Chairman at Raya Cx. Ahmed Refky holds Orchestrating Winning Performance from Imd.
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Email format at Raya CX
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{first}_{last}@rayacx.com
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Profile bio
About Ahmed Refky
A Global CX/BPO Leader/Advisor with proven successful experience, providing strategic vision, and enterprise leadership. He is known for his revenue and profitability growth abilities, as well as his versatility in starting up and turning around businesses in different industries. His strong business experience has equipped him to run businesses globally across different markets and cultures. He is a dynamic, innovative, results-driven leader with a strong track record of performance in turnaround and high-paced global organizations. He serves on the board of Raya Customer Experience as Vice Chairman, and on the board of Maadi Technology Park.He has a great ability to advise, coach, shape strategies, and lead teams to achieve results. Utilizing keen analysis, insights, and a team approach to drive organizational improvements. He possesses superior interpersonal skills, capable of resolving multiple complex issues and motivating teams to peak performance. He was the CEO of Raya Customer Experience, the Managing Partner and Co-Founder of Planovate, a Florida-based consulting practice that specializes in Strategic Planning, business turnarounds, startups, growth management, global expansions, Customer Experience, and business process outsourcing.He was the Country Manager of Convergys in Egypt setting up their new subsidiary and before joining Convergys he was the Senior Vice President and a founding member of Xceed, a global BPO service provider. For a decade, and since its inception, He was responsible for defining and leading the implementation of Xceed's vision and strategy. He acted as the pulling force to the whole CX/BPO industry in Egypt and helped position Egypt as one of the top destinations in the industry. Prior to joining Xceed, he was the Regional IT Director and a member of the Global IS Steering Committee for ABB. He holds a B.Sc. degree in Computer and Automatic Control, with continued education in several institutes including the International Institute for Management Development (IMD), in Lausanne, Switzerland. His academic, professional background and leadership in multicultural environments have added to his strength and success, positioning him for new challenges and long-term growth.
Listed skills include Program Management, Bpo, Start Ups, P&L Management, and 46 others.
Current workplace
Ahmed Refky's current company
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18 roles
Ahmed Refky work experience
A career timeline built from the work history available for this profile.
Chief Executive Officer
Current
Mar 2023 - Present
Vice Chairman
Current
Mar 2023 - Present
Chief Executive Officer
Jan 2020 - Mar 2023
Non Executive Board Member
Current
Mar 2022 - Present
Managing Partner
Planovate
Specialized in Turnaround Management and business consulting, strategy formulation and implementation, business planning, startups, growth management, global expansions, mergers & acquisitions, business process outsourcing, products launch, business development, sales and marketing and managing companies, business initiatives and projects.
Apr 2012 - Dec 2019
Managing Partner
Nutri Selections
Nutri Selections delivered premium quality food and beverages products out of Orlando, Florida.Focused on product development, and market penetration and branding. Implemented a model to outsource all production while focusing on product branding, sales, marketing, distribution, and customer acquisitions, growth strategies, and vendor.
Apr 2013 - Apr 2015
Country Manager
Convergys
Handled the start-up of Convergys Customer Management activities in EgyptCoordinated the selection of the facilitiesFinalized the Business Plan and government incentives
Feb 2011 - Mar 2011
Senior Vice President
- Founding member, built an organization around synergy, innovation, and quality
- Scaled operations internationally
- Defined and led the implementation of corporate vision and strategy
- Exploited new geographic markets and verticals and witnessed 50%+ annual growth since inception
- Distinguished corporation to be among the global 100 “players” in 2009 and 2010
- Grew firm to become a multimillion dollar revenue generating entity
Aug 2007 - Jan 2011
Managing Director
A Dubai-based customer contact consulting practice, that delivered real expertise in the fundamental key areas of customer contact operations. Offered customer contact consulting services and formulated solutions for customer relationship enhancement. Was the sole implementation partner for Customer Operations Performance Center, Inc.(COPC) in the MENA.
Apr 2006 - Sep 2008
Vice President, Strategy And Business Development
- Established an Egyptian company operating globally, through its “start-up”, “operation”, and “growth”
- Realized the vision to provide “world-class” business process outsourcing services
- Handled Business Development, Sales, Marketing, Clients’ Relations, Quality, Human Resources, Finance, Planning and Control.
- Led organizational success and developed an extensive client list, including a number of leading Fortune global 50 companies with a compound annual growth of well over 50%
- Positioned firm as “The Contact Center of Egypt”
- “Pulling force” to the Call Center/BPO industry in Egypt.
Mar 2003 - Jul 2007
Vice President, Application Management And Support
- Defined and implemented the OSS (Operation Support Systems) and the BSS (Business Support Systems) strategy for Telecom Egypt (www.telecomegypt.com.eg)
- Strategized and led a deployment to build the largest and most sophisticated Outsourced Contact Center in the Southern Mediterranean Region
- Led Sales, Marketing, Business Development, Human Resources, Finance, Planning and Control functions
- Coordinated process definition and optimization, Quality Assurance, Applications selection and deployment
Jan 2002 - Feb 2003
Regional Is Manager
- Member, Global IS Steering Committee reported to the Area Manager and the Deputy CIO
- Led the transformation of the IS organizations in 16 different countries in the Middle East region into one centralized organization
- Developed, coordinated and implemented Country IS/IT Strategies in the Region
- Completed “rollout” of the Global IS Initiatives in the region, as well as the implementation of the ABB Gate Model for Process Improvement
- Achieved 25%+ savings in the Middle East IT costs in 2001, by consolidating the IT Infrastructure and optimizing the Corporate Network on a country/regional basis
- Implemented a number of in-country and cross-country outsourcing projects
Jan 2000 - Dec 2001
Country It Director
- Completed ERP standardization implementing SAP functionalities for 12 companies with 2410 employees
- Consolidated all IS/IT organizations on the country level.
- Implemented a centralized help desk function.
- Designated as country Y2K Coordinator
Jan 1998 - Dec 1999
Information Systems Country Manager
- In charge of ABB Arab the biggest ABB Company in the Middle East
- Developed, implemented and maintained the entire Information Systems Division
- Defining the yearly IT Budget
- Monitored and controlled all costs
- Instrumental in the “turnaround” of an entire function that was found to be less than effective
- Coordinator of the EG2000 Task Force for the IT Activity, goal was to scrutinize the processes with a team from all companies, and propose the best practice and the implementation plan
Jun 1993 - Dec 1997
Sales And Marketing Manager
Standardata
- Handled complete business solutions
Jan 1992 - May 1993
Software Division Manager
Standardata
- Analyzed, designed, programmed and managed implementation of ready-made and customized systems for manufacturing, services, travel, hospitality, and hotel management industries
Jan 1989 - Dec 1991
Systems Analyst And Programmer
Standardata
- Collaborated with a team of professionals to create an IT services firm that became one of the largest IBM business partners in Egypt
- Conducted analysis, design, and programming
Jun 1987 - Dec 1988
4 education records
Ahmed Refky education
Orchestrating Winning Performance
Imd
“Transforming The Information Capabilities In The New Abb”
Imd
Bachelor Of Science, Computer & Automatic Control
Ain Shams University
High School Diploma, High School Diploma
English Mission (Salam College)
FAQ
Frequently asked questions about Ahmed Refky
Quick answers generated from the profile data available on this page.
What company does Ahmed Refky work for?
Ahmed Refky works for Raya CX.
What is Ahmed Refky's role at Raya CX?
Ahmed Refky is listed as Raya CX at Raya CX.
What is Ahmed Refky's email address?
AeroLeads has found 1 work email signal at @rayacx.com for Ahmed Refky at Raya CX.
What is Ahmed Refky's phone number?
AeroLeads has found 1 phone signal(s) with area code 122 for Ahmed Refky at Raya CX.
Where is Ahmed Refky based?
Ahmed Refky is based in United States, United States, United States while working with Raya CX.
What companies has Ahmed Refky worked for?
Ahmed Refky has worked for Raya Cx, Planovate, Maadi Technology Park, Nutri Selections, and Convergys.
How can I contact Ahmed Refky?
You can use AeroLeads to view verified contact signals for Ahmed Refky at Raya CX, including work email, phone, and LinkedIn data when available.
What schools did Ahmed Refky attend?
Ahmed Refky holds Orchestrating Winning Performance from Imd.
What skills is Ahmed Refky known for?
Ahmed Refky is listed with skills including Program Management, Bpo, Start Ups, P&L Management, Strategy, It Management, Crm, and Mergers.
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