Establishment of El-Rawda Lighting e-commerce presence, developing and implementing strategies to drive sales and increase brand visibility in the online marketplace.Managed all aspects of El-Rawda Lighting e-commerce operations, including product listings, pricing optimization, inventory management, and order fulfillment across multiple platforms, including Amazon Marketplace ,Amazon Retail, Noon, Jumia, Homzmart and Enarat.Manage the company's presence on social media platforms, including Facebook and Instagram, creating engaging content and implementing targeted campaigns to increase follower engagement and drive traffic to the website.Implement digital marketing campaigns, including email marketing, search engine optimization (SEO), and pay-per-click (PPC) advertising, to drive traffic and conversions on the company's ecommerce platforms.Monitor competitor activities and market trends in the lighting industry, conducting regular market research and benchmarking to identify competitive advantages and opportunities for differentiation.

Engage with consumers and stakeholders to promote brand awareness and loyalty, effectively communicating the unique features and benefits of British American Tobacco products.

Acted as a brand ambassador for the company at international trade shows, conferences, and events, representing the company's values and commitment to excellence in customer service. Facilitated the resolution of customer complaints and disputes in a timely and professional manner, demonstrating empathy and problem-solving skills to ensure customer loyalty and positive brand reputation.Engage with a diverse clientele spanning multiple countries, providing exemplary customer service in booking tickets for matches , concert , events

Handle escalated customer inquiries and complaints, ensuring prompt resolution and customer satisfaction.Lead, motivate, and mentor a team of customer service representatives to deliver exceptional service and achieve performance goals.Managed customer escalations and complex issues, ensuring timely resolution and maintaining positive client relationships.