Ahmed Soliman Email & Phone Number

Vienna, At

Vienna, Austria

Vienna, Austria

Vienna, Austria

Vienna, Austria

•Leadership as the head of support and quality assurance team. •Manage and constantly improve internal and external processes.•Close cooperation with departments such as engineering, product, customer engagement, Sales and other departments.•Development of existing teams.•Ensuring the productivity and efficiency of the teams.

_VOIS - German Operations• Responsible for planning and implementing the call center strategy• Design and implementation of a strategic sales plan.• Coordination and planning of sales strategies. • Answering questions from employees and providing feedback.• Review and optimization of work processes.• Preparing the monthly, quarterly and annual goals / reports.• Leadership, motivation and further development of the team.• Conducting trainings.• Ensuring compliance with legal regulations and Security regulations.• General controlling and reporting to top management.• Analysis of work processes and attention to compliance with safety and quality standards.• Leading the team, optimizing the use of personnel, recruiting and further development of the employees.• Coordination of the various company departments (delivery, HR, Logistics, IT, customer service) for a better workflow.• Work with the RPA team and provide support to the processes and make transactions faster and easier.

_VOIS - German Operations• Independent advice and support for customers.• Long-term customer loyalty and acquisition.• Complaint handling.• Determine and implement customer requirements, quality controls.• Inquiry processing

ZaraListening to the client's needs and understanding their individual personality.Providing tailored advice on individual pieces, whole outfits, colors, styles, and fabrics that will suit the client's preferences, style, body type, and price range, as well as the occasion they're dressing for.Selling merchandise and increasing sales for the company.Remaining up-to-date with current fashion trends and principles.Following up with clients via phone or email and answering requests and questions.

Attending meetings, conducting desktop and field research, performing all practical and administrative duties assigned by the supervisor, assisting on projects, and writing up reports. Working in a team to expand the engineering knowledge and sharpening the communication skills

Trainee

Master Of Business Administration - Mba, Business Administration And Management, General, Excellent

Bachelor Of Applied Science - Basc, Mechanical Engineering

General Secondary School Certificate, Regular/General High School/Secondary Diploma Program, Excellent