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Field Engineer supporting NetApp storage systems for diverse clients including Bank of America, Kaiser Permanente, Amazon, San Disk, Tesla, both State and Federal level government agencies, and many other high profile clients of a diverse spectrum of indistries. Support services include break fix at the ASE3 level, system installation and configuration of NetApp systems to include FAS series controllers and shelves with both 7-mode and Cluster modes of Data Ontap.• Remediated multiple systems within the FAS series of controllers for large businesses. Remediations included parts changes for motherboards, IO modules, SAS cards and NVRAM modules.• Sanitized storage arrays in accordance with Department of Defense standards• Hot added disk shelves to existing systems• Installed new storage systems including FAS2040, FAS2240, FAS32XX, FAS62XX, FAS80XX systems (Including All Flash Array Architectures), and E-Series• Updated and upgraded firmware on NetApp equipment, including Ontap versions, disk firmware, disk shelf firmware, SP firmware and disk qualification packages.• Provided system upgrade services. Upgrading older equipment with newer equipment using Upgrade Advisor and head swap procedures.• Provided RIS (Rapid Installation Services) for system installs for Arrow Distributing. This included the physical installation of equipment and then setup to production with the use of OnCommand System Manager.• Provide product familiarization and product training for new NetApp Customers after sale and installation.• Worked along side NetApp directly employed engineers on multiple projects to assist towards completion, that previously were unable to do so.• Performed and Lead data center relocation projects for high profile clients within the financial, medical, and education systems (such as banks, major health providers, and prestigious universities) some of which environments consisted of 100+ systems• Familiar with Metro Cluster Deployment and maintenance

• Provided Help Desk support for over 50 users installing desktops and servers alike of multiple OS.• Repaired and upgraded system internals on multiple server and desktop platforms including Dell, HP, IBM/Lenovo, and Mac.• Configured an internal network for storing high security content hidden from the average users within the office and the outside world.• Assisted with the setup of an ASPERA Server that was used to transfer content directly to several of the most prestigious movie companies.• Configured Mac Server OS X 10.8 for direct communication and data sharing between Verance and the several of the largest animation studios in the country.• Co-Managed a contractor to the company and oversaw daily activities as well as helped to decide what projects the individual would be working on.• In charge of weekly purchase orders for supplies for entire IT Department which in turn supported the entire company• Implemented Macintosh domain level authentication for integration with a Windows AD environment to enhance the capabilities of all users in-house.• Assisted with the physical layout of the company’s server room that consisted of several full racks.• Took on responsibilities that would be expected of Domain Administrators without assistance.• Configured 2003 Digital Rights Management serverto distribute Verance Product to some of the lead domestic and international manufacturers of Blu-ray players and Televisions.• Implemented Virtual Desktop Infrastructure within asecure secondary network for restrictive access to house all sensitive and top secret company material.

• Provided Tier-1 support for all current (at the time) SONY Online Entertainment Videogames (Some of which include the EverQuest Series, DC Universe Online, Planetside Series, and Free Realms). • Provided assistance with recovering Online Gaming accounts while keeping in mind the security of both the users and the company, evaluated account transactions for fraudulent activity, and put forth a friendly and professional attitude.

• Seasonal Hire for Technical support. • Provided remote assistance to H&R Block offices around the country. • Assisted with computer and networking issues, sent replacement hardware, and dispatched physical technicians when necessary. • In my time here I was rewarded for excellent customer service on several occasions for both being personable and displaying technical knowledge.

• This was my first position fresh out of school. • In my time I connected the office in San Diego via VPN to the offsite office in Peru • Maintained VOIP Server • Implemented an exchange server • Configured IP Cameras in Peru to be visible in San Diego office for monitoring via CBeyond• Configured Microsoft Small Business Server 2011• Repaired several failing PCs in the San Diego Office