Aarica Howze Email & Phone Number

As a Member Experience Manager at Industrious, I lead the member journey and hospitality efforts for Industrious Sparkman Wharf, a vibrant mixed-use waterfront destination in Tampa. Leveraging over three years of experience, I am dedicated to optimizing operations, elevating member experiences, event planning, and driving sales in co-working and various hospitality spaces.My approach is defined by a blend of hands-on leadership and the strategic use of technology. Proficient in Salesforce, I utilize data-driven insights to enhance member interactions and drive operational efficiency. Collaborating seamlessly with cross-functional teams, I leverage tools like Slack for real-time communication and coordination, Asana for streamlined project management, and GSuite for efficient document collaboration. In addition to my expertise in member experience, I am adept at using Zendesk for efficient ticket resolution and member support.My core competencies extend to account management, consultative sales, problem-solving, relationship-building, and customer retention. Holding certifications in Hospitality & Tourism Management from Florida Atlantic University, a Persuading Others certification from LinkedIn, and a Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER, I bring a comprehensive skill set to my role.My commitment is to create and maintain a positive, productive, and collaborative environment for my fellow Industrious team members, members, guests, and partners.