I am a data-driven consultant with a bachelor's degree in Computer Information Systems from Georgia State University. I have over four years of experience delivering software solutions and services that optimize business processes and customer experiences. My core competencies include data analysis, SQL Server, and XSL.Most recently, I worked as a Managed Service Consultant at Zendesk, where I excelled in providing ongoing support, customization, and optimization of Zendesk's customer service software for various clients. I leveraged my data analysis skills to identify and resolve issues, monitor and improve performance, and generate insights and recommendations. I also used SQL Server and XSL to configure and integrate the software with other systems and platforms. I partnered with other consultants, engineers, and account managers to ensure our clients' successful delivery and satisfaction. I am passionate about empowering businesses to provide exceptional customer experiences and achieve their objectives, and I can bring diverse perspectives and experiences to the team.