- Build, plan and implement the overall digital marketing strategy- Manage and train the rest of the team- Organize and lead digital marketing team - Set digital marketing KPIs and monitor team progress, ensuring digital marketing campaign and organizational objectives,- Prepare and manage digital marketing budget- Develop all customers needed to create social media strategies.- Optimize spend and performance based on the insights.

- Communicating with clients to get their briefs and requirements. - Develop all customers needed to create social media strategies.- Analyzing and checking the success of the digital marketing techniques used- create monthly reports & performance of all digital marketing and social media campaigns.- Assess against goals (KPIs).- Identifying trends and insights.- Optimize spend and performance based on the insights.

• Create & implement the social media strategy.• Creating a content plan strategy. • Mange and create online marketing plans for the company and its customers • Create monthly report for management to point the ROI and conversions.• Preparing visual content for social media and all online channels.

• Work closely with the website development team and corporate communications• Manage presence in social networking sites including Facebook, Instagram , Twitter, Google+• Manage all Social media content.• Optimize social media search traffic.• Review the website to make sure that all links of products works good.• Design, create and manage promotions and Social ads campaigns.• Generate leads from all social media platforms.• Manage monthly mailshot campaigns.•… Show more • Work closely with the website development team and corporate communications• Manage presence in social networking sites including Facebook, Instagram , Twitter, Google+• Manage all Social media content.• Optimize social media search traffic.• Review the website to make sure that all links of products works good.• Design, create and manage promotions and Social ads campaigns.• Generate leads from all social media platforms.• Manage monthly mailshot campaigns.• Create monthly report for management to point the ROI and conversions. Show less

• Social media planning to generate sales leads from social media instead of old marketing.• Managing all social Media Channels (Facebook, Twitter , LinkedIn - Google +, LinkedIn ) .• Responsible for providing customer service by phone, chat and social media platforms.• Moderating social media accounts for assigned customers.• Manage Social Media campaigns and day-to-day activities.• Preparing visual content for social media and all online channels.• Managing blog and… Show more • Social media planning to generate sales leads from social media instead of old marketing.• Managing all social Media Channels (Facebook, Twitter , LinkedIn - Google +, LinkedIn ) .• Responsible for providing customer service by phone, chat and social media platforms.• Moderating social media accounts for assigned customers.• Manage Social Media campaigns and day-to-day activities.• Preparing visual content for social media and all online channels.• Managing blog and add new articles.• Provide monthly activities & conversions reports to the management. Show less

• Review daily call center reports with all managers. • Review weekly all complained cases with customer service manager.• Review weekly all quality reports with quality manager and every manager.• Make weekly satisfaction report with myself.• Review weekly satisfaction report with my manager and every department.• Review monthly all carries invoices (TE-DATA, etisalat, NOOR) • Review monthly report about employees’ behaviors with quality and HR … Show more • Review daily call center reports with all managers. • Review weekly all complained cases with customer service manager.• Review weekly all quality reports with quality manager and every manager.• Make weekly satisfaction report with myself.• Review weekly satisfaction report with my manager and every department.• Review monthly all carries invoices (TE-DATA, etisalat, NOOR) • Review monthly report about employees’ behaviors with quality and HR Managers.• Review monthly all departments (targets & KPI) Show less

• Managing the team of customer service & support for help all clients to solve any Problems.• Receiving the complex problems and handle it with clients.• The coordination and follow with all departments (Payment, Installation, Order Processing and Sales) to satisfy clients.• Agree on a clear police with internet service providers that help us to satisfy All clients. • Preparing weekly and monthly report and send it to the general manager and the … Show more • Managing the team of customer service & support for help all clients to solve any Problems.• Receiving the complex problems and handle it with clients.• The coordination and follow with all departments (Payment, Installation, Order Processing and Sales) to satisfy clients.• Agree on a clear police with internet service providers that help us to satisfy All clients. • Preparing weekly and monthly report and send it to the general manager and the Operation manager.• Evaluate all agents monthly by Kpi to correct any error and develop all employees. Show less

• Responsible all hard calls.• Follow with clients all trouble tickets problem.• Follow with carriers (TE-DATA, etisalat, LINK, NOOR) all trouble tickets problem.• Responsible about all VIP customers complains.• Make monthly trouble tickets reports about all carriers.