Ahmed Raouf Email & Phone Number

Riyadh, Saudi Arabia

- Build, plan and implement the overall digital marketing strategy- Manage and train the rest of the team- Organize and lead digital marketing team - Set digital marketing KPIs and monitor team progress, ensuring digital marketing campaign and organizational objectives,- Prepare and manage digital marketing budget- Develop all customers needed to create.

Cairo Governorate, Egypt

- Communicating with clients to get their briefs and requirements. - Develop all customers needed to create social media strategies.- Analyzing and checking the success of the digital marketing techniques used- create monthly reports & performance of all digital marketing and social media campaigns.- Assess against goals (KPIs).- Identifying trends and.

Egypt

• Create & implement the social media strategy.
• Creating a content plan strategy.
• Mange and create online marketing plans for the company and its customers
• Create monthly report for management to point the ROI and conversions.
• Preparing visual content for social media and all online channels.

• Work closely with the website development team and corporate communications
• Manage presence in social networking sites including Facebook, Instagram, Twitter, Google+
• Manage all Social media content.
• Optimize social media search traffic.
• Review the website to make sure that all links of products works good.
• Design, create and manage promotions and Social ads campaigns.

• Social media planning to generate sales leads from social media instead of old marketing.
• Managing all social Media Channels (Facebook, Twitter, LinkedIn - Google +, LinkedIn ).
• Responsible for providing customer service by phone, chat and social media platforms.
• Moderating social media accounts for assigned customers.
• Manage Social Media campaigns and day-to-day activities.
• Preparing visual content for social media and all online channels.

• Review daily call center reports with all managers.
• Review weekly all complained cases with customer service manager.
• Review weekly all quality reports with quality manager and every manager.
• Make weekly satisfaction report with myself.
• Review weekly satisfaction report with my manager and every department.
• Review monthly all carries invoices (TE-DATA, etisalat, NOOR)

• Managing the team of customer service & support for help all clients to solve any Problems.
• Receiving the complex problems and handle it with clients.
• The coordination and follow with all departments (Payment, Installation, Order Processing and Sales) to satisfy clients.
• Agree on a clear police with internet service providers that help us to satisfy All clients.
• Preparing weekly and monthly report and send it to the general manager and the … Show more
• Preparing weekly and monthly report and send it to the general manager and the Operation manager.

Cairo, Egypt

• Responsible all hard calls.
• Follow with clients all trouble tickets problem.
• Follow with carriers (TE-DATA, etisalat, LINK, NOOR) all trouble tickets problem.
• Responsible about all VIP customers complains.
• Make monthly trouble tickets reports about all carriers.