Client Success Manager
Current- Managed a $2.5M+ ARR portfolio of 25–30 high-spending clients with white-glove service and supported 500+ reactive accounts through tailored engagement campaigns.- Onboarded 500+ clients, driving adoption and reducing churn with personalized SaaS AdTech solutions and change management.-Analyzed campaign data to refine targeting, increasing ROI by focusing on areas with proven success through iterative strategy adjustments.- Developed long-term account strategies in collaboration with clients and stakeholders, driving sustained business growth and uncovering cross-sell and upsell opportunities.- Served as a trusted advisor by proactively addressing challenges, advocating for client needs across internal teams, and ensuring seamless resolution of technical platform inquiries.- Collaborated cross-functionally with sales, product, tech, and marketing teams to enhance offerings, increase platform adoption, and elevate client satisfaction.- Designed and delivered engagement marketing campaigns, using a "one-to-many" approach to drive adoption, boost engagement, and meet diverse client objectives across a broad portfolio.