Ahsan Bashir Email & Phone Number

United States

In my role as a Customer Service Team Lead at Get-Licensed, I've been privileged to lead a dynamic team of customer service professionals and spearhead a culture of exceptional customer care and operational excellence. Over the years, I've dedicated myself to creating a customer-centric ethos within our organization, achieving remarkable results.Leadership and Team Development:As a Team Lead, I've inspired, guided, and motivated our customer service team toward individual and collective success. My leadership philosophy centers on nurturing talent, fostering collaboration, and promoting a customer-first mindset.Customer Experience Enhancement:I've committed to elevating the customer experience, recognizing that exceptional service is the bedrock of customer loyalty and business success. I've ensured our customers' needs and expectations are not just met but exceeded.Operational Excellence character:Efficiency and process optimization are central to my role. I've refined internal processes and embraced technology to streamline operations, resulting in significant cost savings. I believe in the power of data to drive informed decisions and continuous improvement. Regularly analyzing customer service metrics and KPIs has enabled data-backed strategies and optimization.Cross-Functional Collaboration:Effective collaboration across departments is essential to delivering a seamless customer experience. I've actively engaged with various departments to align efforts and deliver a unified brand experience.Continuous Learning and Professional Development:In the ever-evolving world of customer service and business, staying current with industry trends and best practices is vital. I've encouraged my team to pursue continuous learning and development.Engaging with the customer service community and building a professional network has been pivotal. Participating in industry events and mentoring programs has enriched our knowledge and insights.

Karāchi, Sindh, Pakistan

As a dedicated Career Advisor at Get-Licensed, I had the privilege of guiding learners on their journey toward obtaining crucial qualifications and jumpstarting their careers in the security industry. My role was focused on ensuring that learners were well-prepared for their courses and equipped with the knowledge and resources needed to succeed.Key Responsibilities and Achievements:Course Preparedness: Played a pivotal role in ensuring learners' readiness for their courses. This included verifying the completion of e-learnings, assessing their understanding of course materials, and addressing any pre-course concerns or questions.Logistics Management: Assisted learners in navigating the logistical aspects of their courses. This encompassed providing details about course venues, timings, and important deadlines, ensuring they arrived promptly and well-prepared.SIA License Application: Guided learners through the application process for their Security Industry Authority (SIA) licenses. This included explaining the requirements, assisting with documentation, and facilitating a seamless application process to expedite their entry into the workforce.Individualized Support: Provided personalized support to learners, addressing their specific needs and concerns, and offering guidance tailored to their career aspirations within the security sector.Timely Communication: Maintained open and effective communication channels with learners, ensuring they received timely updates, reminders, and important information related to their courses and licensure.Client Satisfaction: Ensured a high level of learner satisfaction by addressing their inquiries promptly and professionally, resulting in increased learner confidence and engagement.My role as a Career Advisor at Get-Licensed allowed me to play a crucial part in helping individuals achieve their career goals in the security industry.

Karāchi, Sindh, Pakistan

As a Senior Customer Representative at Get-Licensed, I have had the privilege of serving as a dedicated advocate for our valued customers. In this role, I have contributed to the company's mission of delivering exceptional customer experiences while driving business growth and fostering lasting relationships.Key Accomplishments:Customer Relationship Management: Successfully managed a diverse portfolio of high-value clients, consistently exceeding their expectations by providing tailored solutions and personalized support.Problem Resolution: Demonstrated a track record of swiftly and effectively resolving complex customer issues, resulting in a 15% increase in customer satisfaction scores.Product Knowledge: Developed a deep understanding of our products and services, enabling me to educate customers and cross-sell additional solutions, contributing to a 10% increase in upsell revenue.Data Analysis: Leveraged data-driven insights to identify customer trends and preferences, enabling the company to proactively adjust strategies and offerings to better meet customer needs.Continuous Learning: Committed to staying updated on industry trends, best practices, and new technologies to better assist customers and drive innovation within the customer support team.I take pride in my role as a Senior Customer Representative, where I have combined my passion for customer satisfaction with my leadership skills to deliver outstanding results.

Karāchi, Sindh, Pakistan

Conducted 1-on-1 feedback with said agents.Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.Resolving customer escalationsAttending regular client meetings both in person and virtually and meeting the requirementsProvided support to other teams when required

Karāchi, Sindh, Pakistan

As a Customer Service Representative (CSR), I'm dedicated to delivering exceptional service and building positive relationships with our valued customers. I thrive on solving problems, answering inquiries, and ensuring that every interaction leaves a lasting impression of professionalism and care. With a strong commitment to empathy and effective communication, I'm here to listen, assist, and provide the best possible solutions to meet our customers' needs. I believe that outstanding customer service is the cornerstone of any successful business, and I'm passionate about contributing to that success by going the extra mile for our customers every day.

Karāchi, Sindh, Pakistan

As a Tier 2 Tech Support professional in the TV industry, I've had the privilege of being on the frontline of resolving complex technical issues for our valued customers. My role goes beyond traditional customer support; it's about ensuring seamless and enjoyable TV viewing experiences for our subscribers.Technical Expertise:In this role, I've cultivated deep technical knowledge of TV systems, equipment, and services. My expertise extends to troubleshooting, diagnosing, and resolving intricate TV-related problems.Advanced Issue Resolution:Tier 2 Tech Support demands a problem-solving mindset. I specialize in handling escalated issues, employing advanced diagnostics and solutions that address even the most challenging TV service disruptions.Customer Empowerment:Beyond fixing issues, I believe in empowering customers with knowledge. I've developed customer-centric guides and resources to help users troubleshoot common TV problems independently, enhancing their overall experience.Customer Education:In addition to issue resolution, I've conducted training sessions for Tier 1 support teams, ensuring they're well-equipped to handle a broad spectrum of customer queries effectively, ultimately boosting first-contact resolution rates by 25%.Technology Advancements:I've stayed at the forefront of TV technology trends, enabling me to advise customers on the latest features and services, ensuring they make the most of their TV subscriptions.Team Collaboration and Leadership:I believe in fostering a collaborative work environment. As a senior member of the team, I've mentored junior colleagues, enhancing their skills and knowledge in TV tech support.My journey as a Tier 2 Tech Support professional in the TV industry has been about providing superior TV experiences.

Karāchi, Sindh, Pakistan

• Handling customers and giving them a quick resolution.• Giving customers first contact resolution.• Controlling AHT and giving 100%.• Offered advice and assistance to customers, paying attention to special needs or wants.• Regularly exceeded daily sales and product add-on quotas.• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.• Answered customer telephone calls promptly to avoid on-hold wait times.• Recommended products to customers, thoroughly explaining details.• Answered constant flow of customer calls with minimal wait times.

Karāchi, Sindh, Pakistan

• Answering a huge number of calls on a daily basis.• Handling chats and emails of the escalated customers.• Swiftly using Zen desk and Salesforce for chat and email support

Karāchi, Sindh, Pakistan

Portray a positive attitude towards a fast-paced work environment, Writing content for the website and the radio.Handling the everyday news.Making calls to the sponsors for the events.Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating, and authentic approach.

Melbourne, Victoria, Australia

• Answering queries from customers.• Dealing with customer complaints.• Handle money efficiently and accurately.• Stand for extended periods of time.• Have a passion for customer service.• Communicate effectively with customers and staff.• Work in a fast-paced team environment.• Portray a positive attitude.• Answered questions about store policies and addressed customer concerns.• Helped customers complete purchases, locate items and join reward programs.

Bachelor'S Degree, Mass Communication/Media Studies

Intermediate, Commerce

Matriculation, Science, A Grade