Ahsan Bashir
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Ahsan Bashir Email & Phone Number

CS Team Lead at Get Licensed | Career Advisor | Course Advisor | CSM at Get Licensed
Location: Karāchi, Sindh, Pakistan 10 work roles 3 schools
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Current company
Role
CS Team Lead at Get Licensed | Career Advisor | Course Advisor | CSM
Location
Karāchi, Sindh, Pakistan
Company size

Who is Ahsan Bashir? Overview

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Quick answer

Ahsan Bashir is listed as CS Team Lead at Get Licensed | Career Advisor | Course Advisor | CSM at Get Licensed, a company with 30 employees, based in Karāchi, Sindh, Pakistan. AeroLeads shows a matched LinkedIn profile for Ahsan Bashir.

Ahsan Bashir previously worked as Customer Service Team Lead at Get Licensed and Career Advisor at Get Licensed. Ahsan Bashir holds Bachelor'S Degree, Mass Communication/Media Studies from Shaheed Zulfikar Ali Bhutto Institute Of Science And Technology.

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Profile bio

About Ahsan Bashir

With a solid decade of dedicated customer service experience under my belt, I have honed my skills to deliver top-notch support and cultivate meaningful customer relationships. My journey has encompassed diverse roles, from providing Tier 2 Tech Support to serving in the Training and Development Department.In my current role as a Customer Service Team Lead at Get-Licensed, I have the privilege of leading a dynamic team while championing customer-centric values. Together with my colleagues, we've made significant strides in resolving process friction, resulting in more streamlined operations and elevated customer experiences.My educational background includes a Bachelor's degree in Media Science, which has enriched my problem-solving approach with creative and innovative thinking. Furthermore, I've dabbled in Project and Product Management, collaborating with cross-functional teams to deliver successful outcomes.I'm always eager to connect with fellow professionals, exchange insights, and explore opportunities to make a lasting impact in the realms of customer service, team development, project management, and product innovation. Let's connect and discuss how we can achieve great things together.As a seasoned Project Manager, I thrive in the world of organized chaos, turning complex concepts into actionable plans. With 3 years of experience overseeing diverse projects, I've honed my skills in stakeholder management, risk mitigation, and on-time delivery. My passion lies in the meticulous orchestration of resources, schedules, and budgets to transform ideas into successful realities. Whether it's a large-scale initiative or a tight deadline, I relish the challenge.As a Product Manager, I'm driven by a deep curiosity about the intersection of technology, user experience, and business strategy. My journey in this role has equipped me with a unique blend of skills - from market research and idea conceptualization to product development and lifecycle management. I'm passionate about solving user problems, guiding cross-functional teams, and bringing innovative products to market. If you share this passion or seek expertise in crafting user-centric products, let's connect and explore opportunities for collaboration.

Current workplace

Ahsan Bashir's current company

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Get Licensed
Get Licensed
CS Team Lead at Get Licensed | Career Advisor | Course Advisor | CSM
london, england, united kingdom
Employees
30
AeroLeads page
10 roles

Ahsan Bashir work experience

A career timeline built from the work history available for this profile.

Customer Service Team Lead

Current

In my role as a Customer Service Team Lead at Get-Licensed, I've been privileged to lead a dynamic team of customer service professionals and spearhead a culture of exceptional customer care and operational excellence. Over the years, I've dedicated myself to creating a customer-centric ethos within our organization, achieving remarkable results.Leadership.

Jul 2023 - Present

Career Advisor

Current

Karāchi, Sindh, Pakistan

As a dedicated Career Advisor at Get-Licensed, I had the privilege of guiding learners on their journey toward obtaining crucial qualifications and jumpstarting their careers in the security industry. My role was focused on ensuring that learners were well-prepared for their courses and equipped with the knowledge and resources needed to succeed.Key.

Aug 2022 - Present

Senior Customer Service Specialist

Karāchi, Sindh, Pakistan

As a Senior Customer Representative at Get-Licensed, I have had the privilege of serving as a dedicated advocate for our valued customers. In this role, I have contributed to the company's mission of delivering exceptional customer experiences while driving business growth and fostering lasting relationships.Key Accomplishments:Customer Relationship.

Feb 2022 - Jul 2023

Customer Service Team Lead

Karāchi, Sindh, Pakistan

Conducted 1-on-1 feedback with said agents.Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.Resolving customer escalationsAttending regular client meetings both in person and virtually and meeting the requirementsProvided support to other teams when required

Nov 2020 - Feb 2022

Customer Service Specialist

Karāchi, Sindh, Pakistan

As a Customer Service Representative (CSR), I'm dedicated to delivering exceptional service and building positive relationships with our valued customers. I thrive on solving problems, answering inquiries, and ensuring that every interaction leaves a lasting impression of professionalism and care. With a strong commitment to empathy and effective.

Dec 2019 - Feb 2022

Tier 2 Specialist, Trainer & Csr

Karāchi, Sindh, Pakistan

As a Tier 2 Tech Support professional in the TV industry, I've had the privilege of being on the frontline of resolving complex technical issues for our valued customers. My role goes beyond traditional customer support; it's about ensuring seamless and enjoyable TV viewing experiences for our subscribers.Technical Expertise:In this role, I've cultivated.

Dec 2019 - Nov 2020

Negotiation Officer & Csr

Karāchi, Sindh, Pakistan

  • Handling customers and giving them a quick resolution.
  • Giving customers first contact resolution.
  • Controlling AHT and giving 100%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Mar 2019 - Dec 2019

Customer Service Representative

Karāchi, Sindh, Pakistan

  • Answering a huge number of calls on a daily basis.
  • Handling chats and emails of the escalated customers.
  • Swiftly using Zen desk and Salesforce for chat and email support
Jan 2018 - Mar 2019

Web Content Writer

Fm 107

Karāchi, Sindh, Pakistan

Portray a positive attitude towards a fast-paced work environment, Writing content for the website and the radio.Handling the everyday news.Making calls to the sponsors for the events.Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.Wrote and edited high-quality content and visually impactful.

Feb 2016 - Jan 2018

Front Desk Representative

Melbourne, Victoria, Australia

  • Answering queries from customers.
  • Dealing with customer complaints.
  • Handle money efficiently and accurately.
  • Stand for extended periods of time.
  • Have a passion for customer service.
  • Communicate effectively with customers and staff.
Aug 2013 - Apr 2015
Team & coworkers

Colleagues at Get Licensed

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3 education records

Ahsan Bashir education

FAQ

Frequently asked questions about Ahsan Bashir

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What company does Ahsan Bashir work for?

Ahsan Bashir works for Get Licensed.

What is Ahsan Bashir's role at Get Licensed?

Ahsan Bashir is listed as CS Team Lead at Get Licensed | Career Advisor | Course Advisor | CSM at Get Licensed.

Where is Ahsan Bashir based?

Ahsan Bashir is based in Karāchi, Sindh, Pakistan while working with Get Licensed.

What companies has Ahsan Bashir worked for?

Ahsan Bashir has worked for Get Licensed, Trg - The Resource Group, Tribe Consulting (Pvt.) Ltd., Tcs Private Limited, and Fm 107.

Who are Ahsan Bashir's colleagues at Get Licensed?

Ahsan Bashir's colleagues at Get Licensed include Edward Gomez Mendy, Fahad Tariq, Christopher Ioannou, Aniq Ali, and Hamid Mehmood.

How can I contact Ahsan Bashir?

You can use AeroLeads to view verified contact signals for Ahsan Bashir at Get Licensed, including work email, phone, and LinkedIn data when available.

What schools did Ahsan Bashir attend?

Ahsan Bashir holds Bachelor'S Degree, Mass Communication/Media Studies from Shaheed Zulfikar Ali Bhutto Institute Of Science And Technology.

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