Technology Training Services Manager
CurrentPlan, develop, and coordinate technology training programs across City/County Enterprise. Develop training curriculum for users based on job duties and technology experience, ensuring alignment with ERP systems, and productivity suite applications. Administer technology training contracts and contractors, managing budgets up to $500,000 annually, and identify and train City/County training leads for up to 350 applications, including multiple ERP trainers. Complete pre and post-training tasks: including managing training room logistics, preparing training materials, identifying participants, tracking progress, conducting surveys and collecting feedback. Manage training materials, regularly reviewing and updating them to ensure relevance and accuracy. Collaborate closely with application development and support teams as well as key customers to develop training materials for functional users of systems. Identify and document business requirements and objectives for current and future state systems and processes. Make process improvement recommendations. Work with the project management team to meet project deadlines, scope, and budget.
