Pankaj Ahuja Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurgaon, Haryana

Jaipur

I was responsible for Customer Service Department for GIONEE mobile phones for state of MP/CG/Rajasthan & Saurastha with annual sale turnover of Rs 800 + Crores. I am managing a large team handling the Exclusive Service Centre (180 +), Spare Stores (Good /Defective) & its Logistics part, DOA (Activated/Non-Activated), Training & Development (Soft Skill/Technical Training), Customer Care Initiative planning and implementation. Cross-functional events & product launch preparedness. Regular reviews and surprise field visits to check back process adherence. Regular R&R and Appraisal of the team Team building and development, Regular Trade visit planning and execution. Exploring newer vendors for raw material/packaging and machinery for the startup tituprint.com (online portal for Individual and corporates personalized gifting/printing solution) & JIVO (Men’s Apparel like vest, shirts, socks etc.) project.

Gurgaon, India

I was responsible for Administration, IT, Imports, Stores/Logistics and Manufacturing for Rage Brand in India. I manage the team handling 21 Locations Pan India for Stores/Logistics, Administration and IT dept. Responsible for lying down policies and procedure for Stores/Logistics, Administration and IT dept. Responsible for handling complete imports (By AIR/SEA), BIS Certification and Custom Clearance through various agencies/agents. Handling the Custom House Clearing Agent/BIS Certification Agents/International-Domestic logistics agents and exploring new vendors for cost saving without drop in service quality. Instrumental in developing new vendor keeping MAKE IN INDIA in mind for Chargers, Batteries, Packaging and other accessories in India to be more competitive in Indian Market. Responsible for legal issues of the company through outsourced legal advisory & advocates. Exploring export market for Smart/ Feature Mobile phones in middle-east, East & West Africa.

Gurgaon, India

My key role was to explore tie-up for contract/private label manufacturing for Global companies like Domino’s , Herbalife, Pizza hut etc. for various product lines in Milk/Health based, Alcoholic/ Non- Alcoholic , Agro based and other cosmetics products with Indian Manufacturers and bottlers.

Gurgaon, India

based at the corporate office reporting to Director-Office Group handling a business of 92+ Crs with a gross margin contribution of 51% to the company’s turnover handling the largest network of Dealers/Resellers (1000+).Responsibilities include setting up and managing the distribution model for the Xerox range of supplies through the National/Regional distributors and ensuring smooth sell out and sell in ration is maintained in the field along with a team of Sales Managers -Supplies, Marketing Manager-Distribution & Logistics department. Annual/Quarter/Monthly target setting for the Sales Managers, Distributors & Partners based on Revenue and SKU wise. Other key focus areas are to develop the retail channel for Xerox range of products in the top 20 cities and increase penetration in B & C class towns by launching innovative marketing schemes for the end user and dealers/resellers. To set up newer channels to improve consumables connect ratio. Develop & implement various policies and procedures to enable the company to be seen as Channel Friendly. Conduct monthly reviews of team and to take corrective actions to improve the sales & connect ratio. Developed PACE programs for reviewing the sales team.

Gurgaon, India

based at HO, Gurgaon reporting to Associate Director- Supplies & Paper division. Responsible for Product Launch, Policy & Process deployment, Product Training & Marketing Schemes to improve the Supplies Penetration in B/C Class towns in Pan India. Responsible for the Gross Profit/Margin improvement through various innovative ideas/strategies, Inventory Forecasting & balancing at T-1/T-2 and exploring wider range of application products ideal for launch in India. Launching the innovative schemes for channel partners and Sales Managers. Conducting net meeting and con-calls with the field to update them on new products and schemes. Reviewing the Sales Managers along with AD-Supplies & paper division. Meeting the business partners pan India to collect competitive information & taking corrective actions.

Jangpura

based at Delhi reporting to Regional Ops Manager- North. Responsible for Product Sales/collection in state of Delhi & NCR Region handling the corporate, small & medium business accounts through a dedicated team of business partners. Conducting product training of the sales team of the business partners. Converting the hot prospects to orders along with the business partners. Reviewing the business partners for HOT/WARM/COLD prospects and managing the sales funnel. Conducting road shows and customer seminars. Managing the business promotion with in the defined budget. Responsible for ensuring customer satisfaction/retention, optimization of the channel partners business commitments by providing cross -functional guidance in the field of training, market analysis etc. Key focus areas are to develop and retain the large corporate organizations for the Xerox range of documentation products.

New Delhi Area, India

I was responsible as “Profit Center” reporting to the GM-Service Ops, responsible for meeting Service Deliverable & Annuity targets. My team consisted of 14 Specialist Engineers, 5 Service Managers, Customer Care Center and 10 Outsource Service Agents (having team of approx 125+ people). Function included manpower planning, Travel expense budgeting, achievement of planned growth, training of manpower on new products launches, inventory management and with special focus on key accounts in co-ordination with product sales team. Implementing the Customer Delight program like service camps, customer seminars and key accounts review in the region.

New Delhi Area, India

leading a team of service engineers, technical specialists and work control function. I was responsible for service deliverable and implementation of various service processes in the district. I was responsible for conducting quality audits, training and coaching/counseling of the engineers/work control.

New Delhi Area, India

I was responsible for meeting the customer expectation by repairing machines and help in improving the customer office productivity. I started handling various roles for an individual patch to handling the responsibility of Work Group Coordinator of SMWG Group during this period

Electrical Engineer, Electrical Engineering

10+2, Physics , Chemistry And Maths, A

Activities and Societies: Horse Riding ,Shooting ,Swimming ,Football ,Hockey etcOur School was residential army school with focus.