Ahu Lüleci Email & Phone Number

Istanbul, Turkey

Responsible for coordinating and overseeing business development, annual sales/marketing planning and strategic initiatives for all the international markets of the brand. Management of the total wholesale business; launching the newness to the clients, product assortment availability, re-orders,stock replenishment, sell through reports, delivery lead.

Istanbul, Turkey

Managing all business operations and marketing activities for the brands Stefano Ricci, Zilli, Berluti, Brioni and Frette in Turkey. Following up on all the buying process, creating purchase orders, invoicing process, special orders, credit notes and following up the delivery time plans with the brands' logistic teams and our customs agency. Giving.

Istanbul, Turkey

• Responsible for coordinating and overseeing business development, annual sales/marketing planning and strategic initiatives for 14 countries.I'm the 1st contact for all of Bee Goddess’ international stockists including.
• International Business & Wholesale:Inventory management & Buying recommendations: Owner of the total wholesale business; including range planning and the administration of consignment stock, sell through and invoicing..
• CRM: Customer Relations Management: Based upon my previous experiences I’m also in charge of VIP client development & relations Show less

Istanbul, Turkey

• Managing Setur’s CRM operations.
• Designing omnichannel customer journey over multiple touch points throughout the customer lifecyle.
• Working in cooperation with different teams for ongoing CRM projects for tourism & duty free teams
• Managing marketing and sales campaigns.
• Managing Setur’s corporate partnerships for new customer acquisitions.
• Segmentation and analyzing Setur’s customer data for upsell and cross sell opportunities

Istanbul, Turkey

• Managing Demsa Group Loyalty Program (including luxury brands; like Harvey Nichols, Galeries Lafayette, Brandroom, Tom Ford, Lanvin, Cesare Attolini, Alexander McQueen, Salvatore Ferragamo, Michael Kors, Agent.
• Working closely with both fashion & luxury group's marketing departments and brand managers in order to create effective marketing activities to maintain customer loyalty and also to gain new… Show more
• Working closely with both fashion & luxury group's marketing departments and brand managers in order to create effective marketing activities to maintain customer loyalty and also to gain new customers
• Working in cooperation with other group companies in order to create joint campaings and special benefits available for Loyalty Cardholders
• Providing coordination between IT, Retail, Merchandising, PR, E-commerce and Marketing departments through CRM strategy
• Working closely with IT department for necessary changes & developments in CRM tool

Maslak, İstanbul

• Coordinating and organizing loyalty program trainings for call center (consists of 5 people) and department stores.
• In charge of management & organization of inbound/outbound calls made from call center
• Analyzing and resolving customer complaints that come through call center & department stores.
• Website and intranet updates.
• Coordinating SMS and email tests and sendings.
• Segment management (designing segmented/personalized campaings for different… Show more

Istanbul, Turkey

• Customer Serv.Agent-­­Back OfficeSept 2004 -­­Jan 2007
• To conduct the customer complaints which could not be solved by Front Office and follow up the operational processes.
• To provide coordination between Customer Services and other departments (Billing, Marketing, IT, VAS,Network, etc.) regarding the customer requests and complaints.Call Center Agent-­­Front Office (Part Time)Feb.
• To answer, analyse the incoming calls and solve the… Show more Customer Serv.Agent-­­Back OfficeSept 2004 -­­Jan 2007
• To answer, analyse the incoming calls and solve the complaints of customers solution oriented.
• To inform the customer complaints to the relevant departments which could not be solved. Show less

Mba, Marketing

Ms, International Relations

Education record