Sales And Customer Support Representative
Istanbul, Turkey
• Efficiently multi-tasked in a fast-paced environment, managing the daily operations of the Robotics sales department• Utilized effective communication skills to collaborate with various levels of management (purchasing, logistics, finance, legal). Prepared quotes, presentations, submitted orders; conducted sales analysis through reporting tools; led vendor and customer communications pre and post-sales, resulting in a 98% on-time product delivery rate and 25% error reduction• Achieved a 30%+ increase in the quote and cost approvals process times by successfully identifying bottlenecks and streamlining submission formats, fostering cost savings and stronger relationships with customers and cross-departments• Collaboratively organized customer events and fairs, resulting in a 15% sales growth and increased brand awareness• Surpassed performance standards, achieving a rare '4 out of 4' performance rating for two consecutive years• Recognized for exceptional customer relationship and support skills, appointed as the Customer Complaint Coordinator; successfully attained a 100% resolution rate for issues and elevated Net Promoter Score by 15%• Played a vital role in the global pilot team for automated quote preparing tool transition, leading comprehensive training meetings utilizing presentations, ensuring a seamless adoption of the new tool to 10+ colleagues and managers