Program Management- Acting as a ITPM for the App-Dev client using scrum ceremonies for Agile based deliveries. Managing the Book of Work pipeline. Ensuring on time Quarterly Releases. Managing program level functions like program status reporting, program level risks and issue logs. Providing guidance to the implementation team in terms of quality and completeness. Managing scope management and change control of any of the client facing deliverables and artifacts. Managing program level budgets and providing the program director with weekly status updates. Supporting the program director with benefits realization. Escalating program level issues to the program director in a timely fashion. Reviewing project plans, estimations and progress against plans. Leading governance meetings and weekly reviews. Managing PCSAT and ACSAT.Program Accelerators : Responsible to review Standard Project Management Processes to identify potential transformation and automation initiatives.Business Development . Responsible for identifying new opportunities with the existing client, build relationships and convert opportunities into business. People Management. Accountable for team’s goal settings and performance management. Planning and assigning tasks, oversee the progress, schedule and deliver within agreed implementation timescales. Mentoring the team in aligning with Wipro’s best practices associated with project delivery management.Delivery Management  Handling Invoicing for an Annual 12 Mil USD account. Handling Contract Management for FPP & TnM engagements.Engineering Transformation Leading account Engineering transformation need. Identifying training needs and liasoning with practice team for Trainings. Identifying trained personel for client deployment.Resource Fulfilment Fulfilling client opportunities with aggressive timelines. Ensuring resource Onboarding with 0 Revenue loss in projections.

Handling Program / Portfolio Management, Transition Management, IT Business Continuity Management, Pre Sales, Financial & Operational models.Handling solution delivery experience primarily in the area of Enterprise Application Integration using J2EE, Web Services, DB2/Oracle, Unix and software engineering methodologies.Well versed with CMMI, Agile, ISO 20K and ISO 27001 methodologies and have handled multiple internal and external audits.- In-depth understanding of Security and Capital Market ecosystem, worked all along in S&CM domain with the marquee clientso Custody, Fund Accounting and Security Financeo Global Markets and FX Trading o Transfer Agency and Investor Accountingo Trade and Brokerage Systemso Pricing, Reconciliation, Regulatory and Complianceo Fixed Income and Investment BankingOffshore delivery manager for a core domain centric & challenging LOB of our major Securities client. Handled couple of mission critical transitions before taking the offshore program manager role.Worked extensively with customer to grow the partnership with a core division of customer organization. Currently am handling offshore project management of the same project.

Operations Management Framing work direction & plan for associates after assessment of capabilities. Setting up targets, SOP & SLA, maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets while planning the process.  Planning & analyzing market trends & opportunities,thus evolving & evaluating marketing strategies by providing key inputs. Revenue Management Managing P&L and increasing bottomline through productivity benefits Q on Q.Process Management Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.Pre-sales  Completing RFP responses, evaluating customer needs (program and technical), and coordinating live service demonstrations at client site. Interfacing with the client at both pre-sales & post-sales stages with technical customer engineers, account based services management & corporate management to ensure that the company’s services are considered for purchase against competitive offers.  Collaborating with Business Sales/ Account Managers, and Business Development teams to successfully sell and deploy the company’s services at client locations. Customer Relationship Management Mapping client’s, identifying improvement areas & implementing measures to maximize customer satisfaction levels. Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA’s and work processes. Team Management Managing team functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc. Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets/goals.

 Transitioned and ramped Ops to 300 FTEs along with 15 TLs, 4 GLs and 2 Deputy Managers in Brantford Canada. ( Telecom ) Headed 336 FTEs along with 20 TL’s, 5 GL’s and 2 Deputy Managers handling day to day operations from an initial start in Cebu uptil transitioning the second location in Manila to a steady state.( Energy & Utilities ) Headed 220 FTEs along with 10 TLs , 3 GLs and 2 Deputy Managers handling day to day operations from an initial start in Pune uptil transitioning the second location in Cebu to a steady state. ( Airlines ) Active part of the Service Delivery Team as the single point of contact on multiple Line’s of businesses in the client governance model. Rated as a promoter in the bi-annual client NPS. Recent NPS was 80% as on June 2013. Strong delivery and training methodologies along with constant outlier management programmes for achieving client metrics primarily being CSAT, FCR, Service Levels, AHT, TAT, Quality (GRR =<3%) to name a few along with complete knowledge of the SOW as part of the MSA. PCI compliance and adherence YOY. Stellar in making the delivery model robust through proprietary automation of tools as well as deployment of innovative solutions like speech and text analytics, data to decision models. Accounted for: Strong employee engagement index with minimal churn pegged at 23% annualized. Grooming offshore employees on delivery and organizational practices. Continuous improvements & solution accelerators through championing multiple lean X-serve and six sigma projects, cross training utilisation, IVR optimization, and deployment of Wipro proprietary tools for productivity gains. Financial planning on a strategic as well as a tactical level to exceed GM & OM with in-depth knowledge on outcome based billing model as well as on fixed billing model with a gain share approach. Created strong reporting functionalities to constantly measure productivity and simulate productivity benefits.