As a customer service representative, my duties include speaking to clients over Intercom or HostBill to help them select services or provide minor technical support. In addition, I take on the responsibility of writing out the Knowledge-base articles, crafting technical guides for patrons.Highlights of role:• 1-2 Knowledge-base articles written/re-written a day regarding their WPO portal or cPanel.

As a library circulation clerk, I catalogue more than 6,000 resources annually within a WorkFlows database. I also provide excellent customer service to approximately 40 patrons per month and assist patrons in matters of account logins and items, copiers/printers and payments.Highlights of the role:• Performs research on 30+ patrons per shift regarding districts and account misinformation.• Taken 40+ min calls regarding technology matters such as Microsoft Word, Google Drive and file management.

As a full stack developer, I took on Jira tickets to actively research and develop components within InMotion’s WordPress environment. The result of my work was a component displaying user information and rating them on a likelihood for fraudulence so that harmful users can be properly exposed and removed from the platform. Afterwards, I would design and present a PowerPoint exploring my work to the owner along with 20 developers via Microsoft Teams. My final task was to observe and secure a code debility that prevented a user from logging in.Accomplishments of the role:• Improving customer accessibility to previously restricted content by 100%.• Producing fraud reports leading to a decrease in external security breaches.

As a camp counselor, my responsibilities were to ensure the well being of a group of 12-27 campers (2nd-3rd grade), lead activities, talk to parents, and develop day plans. An accomplishment for this role was being the one to outline the ‘counselors create’ week of activities for children, lessening work for directors and staff.

As a student ambassador, I researched and verified the details of over 100 HandShake employer job postings each week with the goal of ensuring safe interactions for students. I led marketing campaigns to raise awareness about the resources available at the center. I also assisted students in writing and updating their resumes.Accomplishments of the role:• Headed the marketing campaign for High 5 Day.

Led a table of 1-3 cooks to complete a series of 80+ orders within a shift. Became a go-to for shift switches due to my flexibility and was well regarded for my cleanliness as I washed 100+ dishes a shift while maintaining a quality far exceeding others.

As a camp counselor, my responsibilities were to ensure the well being of a group of 12 campers (ages 4-14), alongside 3-4 other counselors. Within the role I would have to lead activities and develop camper's social-emotional skills through group sessions.