- Direct the development of the in-house control panel, WPO, ensuring its smooth operation and continuous improvement.- Leading the strategic vision and roadmap for WPO, ensuring alignment with business goals and customer needs.- Align the platform with the needs of our diverse client base, ranging from small businesses to enterprises.- Collaborate with cross-functional teams to identify and prioritize product enhancements and new features.- Gathering and analyzing customer feedback to identify areas for improvement and to guide future development efforts.- Continuously monitoring and optimizing the performance of WPO to ensure it meets the highest standards of reliability and efficiency.- Leading and mentoring a team of product specialists and developers, fostering a culture of collaboration and excellence.- Overseeing and enhancing the security measures of WPO to protect customer data and ensure system integrity

- Serve as a Senior Systems Administrator, leveraging a deep understanding of our deployments, client requirements, and infrastructure.- Optimize systems and processes to maintain and enhance our high-quality hosting services.- Monitor and troubleshoot server performance, ensuring maximum uptime and reliability.- Play a vital role in training and mentoring new technical staff.- Share knowledge and experience to ensure the team is equipped with the skills necessary to provide exceptional support.- Develop and maintain technical documentation and training materials.- Provide expertise in data center operations and infrastructure management.- Work closely with data center partners to facilitate seamless migrations and optimize performance- Ensure that our infrastructure is secure, reliable, and scalable.

- Installation & Configurations of CentOS, Ubuntu, Debian.- Troubleshooting basic to advanced issues related to Linux servers.- Set up, configure, and troubleshoot LAMP and LEMP stacks, DHCP, DNS, FTP, Firewall, SSH, IPTables, RDP, TCP/IP.- Tweaking and tuning MySQL/MariaDB.- Provide technical support to customers via the helpdesk.

- Providing first-level technical support to customers via helpdesk.- Diagnosing and troubleshooting basic to intermediate issues related to Linux servers, including connectivity, performance, and security issues.- Manage and resolve support tickets efficiently, ensuring timely and accurate responses to customer inquiries.- Assisting with the setup and configuration of new hosting accounts, including DNS configuration, email setup, and server provisioning.- Monitoring server health and performance using various tools to ensure optimal uptime and responsiveness.- Implementing basic security measures and responding to security incidents such as malware infections or unauthorized access attempts.