Aidan C. Email & Phone Number

New York, United States

• Delivered on overhaul of Channels, Priorities and Paths offerings through close collaboration with cross-functional scrum teams, lowering customer complaints on B2B Enterprise Plan Analytics by 20%
• Accelerated feature rollout for customers by removing blockers, performing stakeholder discovery and documenting the release plan with product marketing teams, reducing internal support tickets by 25%
• Aggregated insights through SQL queries on Snowflake datasets with 20+ customer interviews to better understand user behavior and shape product strategy, presenting findings to leadership
• Led cross-functional teams through the end-to-end Product Development Life Cycle (PDLC), consistently achieving KPIs and ensuring alignment of product initiatives in an Agile environment

New York, New York, United States

• Developed a comprehensive understanding of stakeholder objectives within the Payments sector, driving the payment product vision to elevate customer satisfaction in high-value transactions
• Spearheaded project that analyzed interbank transaction data, employing Amazon Quicksight to identify monetizable trends in production data using SQL queries to generate revenue for RTP platform
• Delivered specialized training in data mapping to Business Intelligence agile team members, boosting report generation efficiency by 150% from previous quarters
• Optimized quality checks on client-transaction data by implementing strict validation conditions prior to seamless uploads onto Amazon S3, resulting in a 40% reduction of manual error checks

Oceanside, New York, United States

• Performed hands-on jobs such as painting, furniture assembly, and variety landscaping with a focus on child safety, including on-call responsibilities as a teacher’s assistant to young children in a classroom-like.
• Maintained detailed attendance records using Microsoft Excel, allowing staff to act on concerning trends for kids
• Communicated with staff and parents, building versatile interpersonal experience and conflict resolution skills

Boston, Massachusetts, United States

• Headed effort to meet a sales quota for CVS’s loyalty program in an understaffed front store, keeping pressure off coworkers
• Trained employees in cashier work, stock management, and loyalty program salesmanship as well as communication techniques, improving their ability to provide quality customer service
• Handled manager-level responsibilities such as cashing out registers at closing and confirming overrides on certain transactions when supervisors were not present or scheduled for a shift

Bachelor'S Degree, Computer Science

Activities and Societies: Upsilon Pi Epsilon, Relay For Life, Intramural Basketball

Study Abroad, Computer Science

Completed a course in Machine Learning, working with Scikit-learn and pandas.