IT Infrastructure Specialist with expertise in maintaining robust IT environments.My duties for this role include:- Supported 9 Vascular Care Center locations across NY, NJ, PA and 200 users. Supported mobile clinical staff that served up to 300 external facilities.- Used Jira to maintain tickets for providing levels 1-3 support while adhering to SLAs. Personally handled approx 200 tickets per month. Ensured patient facing staff could render patient care in a timely and reasonable manner.- Maintaining Azure(Entra) Active Directory using dynamic groups- Maintaining Azure Virtual machines using Runbook Automations - SSO SCIM SAML integrations with Enterprise applications- Resource group, subscription and key vault management for developed Azure applications- Deploy and maintain Azure Universal print. - Using Microsoft Endpoint/intune to manage and provision device security and compliance- Creating custom exectuables for pushing legacy and non-traditional applications through Endpoint/Intune- Deploying and maintaining Windows Autopilot for Windows 10/11 - Using Microsoft power automate/forms to streamline workflows and efficiency. - Using Microsoft 365 admin portal to prevent and address security threats with Defender ATP- Usage of powershell for small programs and command line- Managing exchange message traffic/rules to preventing phishing and spam emails from reaching users. - Ensuring HIPAA compliance along with managing medical systems and modalities.- Maintaining and supporting mobile ultrasound technology such as Butterfly, Mindray, Clarius Devices

Dedicated Helpdesk/Desktop Support Technician with a focus on delivering reliable IT solutions.▪ Used on-premise Active Directory and Group Policy to support 1,500+ users and 30+ locations.▪ Led a device recycle program to recycle and recoup the value of retired devices using 3rd party services.▪ Replaced computer hardware: internal computer components (RAM, CPU, etc.), monitors, printers, network phones, scanners.▪ Provided remote support to clients/patients outside of office: Firewall(Sophos)/VPN configuration(Fortinet), software troubleshooting via VNC.▪ Managed Acronis imaging and distribution of desktop PCs.▪ Deployed and maintained Epson PP series CD devices for physical patient records.▪ Managed Mitel Client Configuration for network phones and user accounts.▪ Configured Client-side VMware systems to streamline computer replacement and user data migration.▪ Installed and configured specialized mammogram Barco monitors and workstations with specialized dedicated graphics cards. Ran QA tests to ensure the monitor was accurate and fully functional.