Store Support Manager
CurrentI am responsible for sales managers and sales executives. Guaranteeing the highest level of customer service while striving to produce the top figures in the company.Working with team members within my area; ensuring knowledge on products, sales performance and KPI's are the best they can be. Health and Safety, Company Policies and Store Standards are enforced, taught and learnt constantly. My day to day duties include that of a Showroom Manager, within the Northampton showroom. On top of this my days include, staff progression and probations, sales staff KPI’s and monitoring of store targets, mileage sign-off and payment, sickness and return to work reviews, holiday requests and store marketing initiatives. I directly manage 14 staff but over see another 50 in regions outside of my own. I created and manage a rota system set for all staff working shifts within a single day. This is simply managed by store managers creating fair working patterns for their showroom sales staff and me overseeing and checking on a regular basis. My home-store (Northampton) regularly competes with much larger stores and is one of the companies most profitable and most reliable money earners.