• Implemented use of cycle counting and zero balancing floor inventory, down-stocking and up-stocking inventory, and increases or decreases of inventory data points within our IMS to better reflect and optimize true store inventory levels leading to a 60% decrease of shrinkage year over year. Introduced a FIFO method for perishables leading to 20% less shrinkage.• Increased customer retention rate by 20% from 50% to 70% through refined interactions, resulting in higher repeat transactions.• Leveraged RFID scanners and store RMS’ for reverse logistics systems by companies such as Amazon, Express by Optoro, Happy Returns, USPS, and UPS, creating a positive experience for more than 10% of all customers.• Generated 10% more in-store customer engagement through using in-store applications to domestically ship products, collecting over 20 critical information points to generate and integrate efficient and effective shipping labels for return.