Aidan Special Email & Phone Number

• Educated investors on how to use our products and answer inbound questions
• Manage urgency and timelines to ensure that we are meeting our SLAs and providing a exceptional, ever-improving experience to our customers
• Diagnose bugs and facilitate product feedback to our engineering teams to continuously improve our platform.
• Ad-hoc projects to help scale our customer support capacity

• Onboard new customers into the VitalFlo system and ensure customersare educated on the system features
• Regularly interface with existing VitalFlo customers to ensure they arehappy with the product and providing support when they encounterproblems
• Gather product feedback from customers to provide to VitalFlo's Headof Product and work with them to identify new features that customersneed
• Provide Quality Engineering support to the Engineering Team
• Provide Operations support to the Operations team as needed
• Self-educating in the skillsets required for the above duties (TheCompany will compensate for reasonable outside training andcertifications related to duties)

• Establish and manage project timelines and objectives
• Track and document project details and progress
• Work to drive projects to completion
• Collaborate with the product team to scope additional product features and product roadmap
• Develop supporting documentation to streamline software design and configuration
• Partner with the project manager and other internal teams to become an expert in Medable's end-to-end implementation processes

• Establish and manage project timelines and objectives.
• Work to drive project to completion.
• Collaborate with product team to scope additional product features and product roadmap.
• Develop supporting documentation to streamline software design and configuration.
• Communicate and collaborate with cross functional teams to meet deliverables.
• Support international device shipments and ordering.

Raleigh-Durham, North Carolina Area

Engineered test bench for new medical filtration deviceDesigned a hardware/software solution using Python and C++Testing new IoT technology and running first time data analysisPiloting SaaS products and presenting a recommendation to C-level executive

Raleigh-Durham, North Carolina Area

Drove product vision and designLeading customer discovery, acquisition, and successTranslated customer pain points into technical specificationsDeveloped sales and marketing strategiesEnd-to-end business developmentWorked closely with two other co-founders, growing our team to six and $300 MRR

Raleigh-Durham, North Carolina Area

Lead student team in building designer ballistic garment.Developed deliverables and product pathway.Planned production, development method, and sourced materials.Created business plan with three year financial predictions and financing needs.

Designed flow diagrams and completed due-diligence on waste supply chainDeveloped continuous improvement methods for on-floor Weaver and Quality Control operatorsImproved analytics on size addon and slasher performance, creating Excel spreadsheets to track data over time for use by management teamPresented savings of over $35,000 in waste reduction to CEO.

Working with software involved in 3D extrapolation on MRI's and various 3D printing software's, logistical planning.

Working closely with Veterinary doctors and students to create Additively Manufactured teaching tools and surgical guide.Writing algorithms for quantitative STL analysis.Developing Drill Guides for Pedicle-Screw Spinal Fixation