Aideen Mchugh Email & Phone Number

Westport, County Mayo, Ireland

Packaging: Ensuring packaging database is accurate and up to date. Preparing reports for tax and EPR schemes. Liaising with colleagues to improve circularity of packaging offering. Engagement & Sustainability Committee:Founding member of committee. Organising initiatives to create positive impact within our workplace and wider community.Charity Partnership:Partnership manager for The Olive Branch for Children. Organising fundraising events. Creating initiatives to engage colleagues in such events and other initiatives with the charity.Customer:Presenting sustainability strategy to customers. Completing requests for customers on tenders and sustainability questionnaires. Marketing & Communications:Communications Champion for Sustainability Team - preparing regular posts to update colleagues on events & projects Liaising with Marketing on Portwest Planet publication

Food Waste: Supporting Foodservice customers in reducing food waste. Developing relationships with industry experts and partners to share knowledge with customers. Designed and rolled out 4 week challenge to reduce food waste.Working with colleagues cross-functionally to minimise internal food waste. Liaising with colleagues and partners at FoodCloud to maximise donations.Increasing customer awareness of sustainability initiatives through social posts, emails, press releases, brochures, flyers and customer presentations.

Limerick

Performing quality evaluations FR agents. Training new hire agents on the French market. Providing guidance to agents, seeking clarification from stakeholders where necessary. Leading calibration meetings with client.Completing shadowing/ reverse shadowing with new hires, explaining how to moderate. Providing market specific training to new FR agents. Providing guidance to FR team members. Escalating queries should clarification be required on policy. Liaising with client and stakeholders to suggest improvements in processes. Hosting bi-weekly roundtables with agents. Performing regrades and quality evaluations on agents. Overturning agent’s decision or submitting a fail where necessary. Coaching agents when required. Liaising with managers to discuss agents’ performance.

Dublin

HR Strategy Unit• Consult with new staff prior to their start date, meet and greet new staff each week and answer their queries• Administer ID cards to staff• Advise and instruct payroll team regarding salary instructions (new hires)• Calculate salaries including incremental credit and pay on promotion• Complete administrative duties such as change of manager requests for staff, completing employer’s reference forms, updating the Organisation Chart of staff within the Department• Aid the organisation and running of inductions for new staff each month

Limerick

Master Of Science - Ms, Sustainable Resource Management: Policy And Practice, First Class Honours

Thesis title: Social Justice, Green/ Blue Spaces and Healthy Places: An Investigation into Limerick City Focused on the relationship.

Qqi Level 5, Environmental Studies, Merit

Bachelor Of Arts - Ba, Joint Honours (French And Gaeilge), 2:1

Education record