Aideen Croasdell Email & Phone Number

Customer Success Team Lead with 8+ years of experience in SaaS technology, specializing in Geographical Information Systems (GIS), E-Learning and CCMS Platforms for Technical documentation where I have supported clients across diverse industries.My expertise spans pre-sales, technical sales, onboarding, account management, and customer success management. I have also contributed significantly in the e-learning sector as a Client Success Manager at Absorb Software, where I managed a large portfolio of EMEA clients. In this role, I acted as a trusted advisor, building strong relationships and helping clients achieve their organizational goals through personalized success plans.I am proficient in a range of tools including Salesforce, Gainsight, Planhat, Zendesk, JIRA, HubSpot, and Gong, with experience in product demoing and client training.At Absorb, I co-managed a Business Review Project for the Client Success Team and served as an Instructor for new employees in the Bootcamp training program.Currently, I serve as a Team Lead for the Customer Success team at Paligo, a Sweden-based CCMS SaaS company headquartered in Stockholm. As part of the Global Customer Success Team, I am based in Dublin, Ireland, and work with Business and Enterprise clients across the EMEA region. My role focuses on client growth, expansion, and retention, with a strong emphasis on upsell opportunities, renewals, and churn prevention.Additionally, I am certified in Advanced MEDDPICC training from the MEDDIC Academy.As a Team Lead in Customer Success, my core strengths include:Leadership and MentorshipStrategic ThinkingCustomer-Centric ApproachCommunication and Interpersonal SkillsData-Driven Decision MakingConflict Resolution and Problem-SolvingChange ManagementAccountability and OwnershipCross-Functional CollaborationCustomer Growth and RetentionThese strengths have been crucial for leading a Customer Success team effectively, driving customer satisfaction, and ultimately contributing to the company's growth.

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  Team Lead, Customer Success

  Paligo

  Apr 2024 - Present - Dublin, County Dublin, Ireland