As a former insurance broker at AfroCentric Group, I have 2.5 years of experience in providing excellent customer service, generating leads, and closing sales. I hold a national certificate in contact centre and business process outsourcing support, and obtained a diploma in business administration and a certificate in warehouse management online. I also have in-house certificates in business writing, ISO awareness, and POPI compliance, as well as a Google certificate in digital marketing fundamentals. I have strong skills in decision-making, Microsoft Office including Microsoft Access, office administration, quick books and I am passionate about learning new things and improving my professional development. My goal is to leverage my expertise and competencies to pursue a career in customer service, where I can contribute to the growth and success of the organization.