Aífric O'Malley Email & Phone Number

Dublin, Ireland

County Dublin, Ireland

As Head of CX it is my responsibility to deliver a seamless customer experience across all stages and touch points of our customer journey. Helping the company to continually achieve greater customer satisfaction, increased efficiency and profitability.I lead a highly skilled team in T8, responsible for driving a range of value creating work streams to.

Dublin, Leinster, Ireland

Deliver to our clients upon our contractual obligationsMaintain positive relationships with our clients and ensure that our SLAs and KPIs are metSupervise the service delivery team when dealing with incidents to ensure prioritisation and correct processes are followedReport monthly on our service levels as well as improvements, third parties and support.

County Dublin, Ireland

Extensive experience in both retail and banking in the financial technology sectorPrimary point of contact for a number of large Irish and global companies Consistently achieving high customer satisfaction rankings and improvements to the bottom line Lead the service relationship with my nominated clients and oversaw the services deliveredAccountable for.

Citywest Business Campus, Dublin, Ireland

Dedicated customer service manager with extensive experience in both retail and banking in the financial technology sector. As the Customer Service Manager I am the primary point of contact for a number of large Irish and global companies. Consistently achieving high customer satisfaction rankings and improvements to the bottom line. My role is to lead the.

Citywest Business Campus, Dublin, Ireland

Developed policies and procedures for implementing changes to production IT environments Including risk analysis and mitigation, documentation, communication plans, implementation, back-out plans and change calendars Facilitated communications between and gained consensus from both internal and external teamsCollaborated with partners regarding change.

Citywest Business Campus, Dublin, Ireland

Spearheaded the delivery of the European funded interregional project, managed the project through its full lifecycle from concept to completionManaged the education and learning teams on implementing the first MSc in Management specifically for the social enterprise sector in IrelandManaging the development of the course content and delivery.

Citywest Business Campus, Dublin, Ireland

Providing support across multiple concurrent projects in the entrepreneurship sector. Producing project plans and other key project documentation. Coordinating stakeholder communications. Developing standard forms and documents to improve efficiency and reduce errors. Business Innovation Programme - A key objective was to devise an in-company innovation.

Main Street, Donnybrook, Dublin

Previously I worked in the Douglas Food Company premises in Donnybrook, while working there I learned the need for health and safety control in food and beverage industry. I worked as a retail assistant helping customers in all their needs from food to wines to cheeses and other products the shop stocked.As well as being a retail assistant I also served at.

Wildwood, New Jersey

Assisted clients with product selectionEncouraged product sales, increased brand awareness and identified various business opportunitiesMonitored and updated sales display areasResponsible for target sales and the care of customers in a busy retail environmentMaintained the shop floor, checked and accepted deliveries, handled financial.

University College Dublin, Belfield

Manned the reception deskEntered the data of new members into the business databasePerformed administrative duties and provided assistance to customersPerformed general office dutiesDistributed a range of promotional material to new studentsPart of a team that undertook out of gym promotions

Itil 4 Foundation

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of.

Project Management

This is a 5 day intensive exam-focused course which is split into two sessions; one two-day and one three-day. Those completing the.

Post Graduate Certificate, Digital Marketing

The Graduate Certificate in Digital Marketing was designed in conjunction with both leading industry and academic experts, it is designed.

Msc, Sustainable Development, 2:1

Activities and Societies: Class Representative Subjects: Research Techniques, Transport & Urban Development, Ecology, Environmental Design.

Ba (Hon) Moderatorship, Environmental Science, 2:1

Activities and Societies: DULBC, DULGC, Botany Society, Environmental Society My final year thesis looked at the nutrient uptake from.

Leaving Certificate