Aignér Wiggins Email & Phone Number

United States

* Strengthened client relationships by providing exceptional services that met their needs, while serving as the subject matter expert in 340B program optimization opportunities, resulting in increased client satisfaction and retention. * Collaborated with cross-functional teams to solicit and interpret various data streams, and communicated business results and trends that impacted the client's overall 340B program performance, aligning with the job specification's requirement to leverage cross-functional support teams. * Advised clients of reporting changes, guided them through the changes, and provided necessary support during 340B audits by explaining the data flow through various systems, aligning with the job specification's requirement to own the end-to-end resolution of inquiries and issues. * Developed and fostered working relationships with various internal stakeholders, including IT, Stores, Legal, and Sales, to facilitate productive exchanges of information, aligning with the job specification's requirement to collaborate with internal stakeholders.

Greater Chicago Area

* Responsible for triaging support and intake calls in the national contact center to support individuals who are affected by Alzheimer's Disease and related dementias. * Serve as a community partner to host information sessions on Alzheimer's Disease and basic care management for social service agencies and support groups. * Engage families and medical professionals with resources and support by providing referrals to long term care facilities, support groups, and caregiving support groups. * Collect and analyze data to review and build resources to support underserved areas. * Serve as subject matter expert in partnering with local legislators to develop a policy that supports research and state programming for Alzheimer's Disease. * Coordinate panel discussions and speaker series for community awareness events. * Provide families with care management strategies to care for individuals with Alzheimer's Disease * Serve as team lead for employee professional development programs and system support for new process within the call center environment. * Serve as a committee member for national office fundraising efforts including the Rita Hayworth Annual Gala and Walk to End Alzheimer's. * Serve as lead trainer for new contact center employees, by reviewing data systems and developing job aids on telephone systems and referral databases. * Team trainer for CRM and other database trainings. * Developed and implemented community engagement programs to increase partnerships with Alzheimer's Association to build awareness and support.