Aileen Meyer Email & Phone Number

Le Mars, Ia

Oversee the service desk team to provide incident resolution and fulfill service requests. Responsible for client-based software and hardware inventory and its delivery and ongoing support for all employees.

Successfully guided the implementation of a cloud based Human Capital Management system. Provided structure and organization to ensure prioritizations were made and areas stayed on track for delivery.

Sioux City, Iowa Area

Oversaw the area responsible for management of technology changes to ensure compliancy with internal policies as well as regulatory requirements. Provided guidance and clarifications of standards to team and IT as a whole.Facilitated bi-annual Sarbanes-Oxley general controls audits. Investigated and reported IT issues to determine root cause and resolution.Established change and testing procedures for the North American Electric Reliability Corporation Critical Infrastructure Protection (NERC-CIP) standards. Monitored and audited to ensure continued compliancy. Participated in regular audits as a subject matter export with regulatory agencies.Delivered training and provided assistance with necessary tools and procedures to 100+ employees.Managed the application support team responsible for the IT business service management system and directed its implementation across 4 energy affiliates and its 700+ users. Supervised the 24/7 department which monitors the technology environment, alerting various support teams of critical and potential issues.

Sioux City, Iowa Area

Reviewed and analyzed IT change activities to ensure compliancy with internal standards and regulatoryrequirements. Developed reports and metrics to communicate to IT and business units current IT performance. Developed and managed the asset, change and configuration program for compliance with the NERC-CIP standards.Created several policy and procedure documents to support various IT standards.