Senior Client Resolution Manager
Nextgen Strategic Investments
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Aileen Morales Email & Phone Number
Senior Client Resolution Manager
at
NextGen Strategic Investments
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✓ Verified July 2026
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Current company
Role
Senior Client Resolution Manager
Location
Miami Beach, Florida, United States
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Aileen Morales is listed as Senior Client Resolution Manager at NextGen Strategic Investments, based in Miami Beach, Florida, United States. AeroLeads shows a matched LinkedIn profile for Aileen Morales.
Aileen Morales previously worked as Grievance Analyst at Convey Health Solutions and Office Manager at Miami-Dade County Public Schools. Aileen Morales studied at Miami Beach Senior High School.
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NextGen Strategic Investments
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Profile bio
About Aileen Morales
Energetic, results-driven professional focused on customer service. Passion for client relations and skilled in the art of customer success management. Adept in business relations, retention strategies, conflict resolution, and relationship management. In-depth knowledge of principles and processes of customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
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5 roles
Aileen Morales work experience
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Grievance Analyst
CurrentEnsure proper documentation and tracking of all OTC member grievances in Grievance Tracking Logs and OTC Systems.Handle and resolve all grievances within seven (7) business days.Provide coaching recommendations to Operations related to grievances filed or other opportunities for improvement identified during grievances research.Identify trends leading to grievances and suggest program or process improvements to improve member experience.Prepare other reports as requested by management.
Oct 2023 - Present
Senior Client Resolution Manager
Current
Nextgen Strategic Investments
Developed and managed customer relationships at all levels to speed up client adoption of the NextGen product line and consistently demonstrate and boost the value of the solutions.Led the charge regarding client issues and followed problems through to resolution to improve customer service experience. Enhanced customer service quality outcomes by researching, analyzing, and developing service metrics, and tracking and assessing outcomes.
Sep 2021 - Present
Office Manager
Optimized the day-to-day aspects of the Adult Ed office including student services, payroll, data management, and supplies.Directed all aspects of payroll processing from input to processing of payroll for 200+ MDCPS staff.Managed and maintained student attendance in accordance with district regulations.Guided the collection, entry, and management of student and vendor data.
May 2019 - Aug 2021
Administrative Assistant
Responsible for coding and processing accounts payable.Proficient use and utilization of Yardi, a property management program.Assist leasing and/or resident services team when needed.Responsible for taking maintenance requests from residents, making and closing work orders.
Jun 2014 - May 2015
1 education record
Aileen Morales education
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Miami Beach Senior High School
FAQ
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What company does Aileen Morales work for?
Aileen Morales works for NextGen Strategic Investments.
What is Aileen Morales's role at NextGen Strategic Investments?
Aileen Morales is listed as Senior Client Resolution Manager at NextGen Strategic Investments.
Where is Aileen Morales based?
Aileen Morales is based in Miami Beach, Florida, United States while working with NextGen Strategic Investments.
What companies has Aileen Morales worked for?
Aileen Morales has worked for Nextgen Strategic Investments, Convey Health Solutions, Miami-Dade County Public Schools, and Portofino At Biscayne.
How can I contact Aileen Morales?
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What schools did Aileen Morales attend?
Aileen Morales studied at Miami Beach Senior High School.
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