Supporting the platform team for the Global Workplace Solutions: Technology, Media and Telecom Sector.

Leads a global team of professionals who abstract leases with over 99% accuracy; pay lease obligations with minimal late fees and support all of the lease administration needs for a fast-paced, technology client. Responsible for setting goals and objectives, mentoring leaders and ensuring operational systems are running smoothly for a world-class team.

Provides complex operational support for the Portfolio + Lease Administration team. Coordinates and oversees process improvement, data governance, communications and performance management enabling the department to meet objectives in an effective and efficient manner. Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary.

- Manages client program which intakes all project requests throughout the system and systematically prioritizes requests based on client requirements, resources and need.- Active participant and leader of many client and internal-led initiatives which improve efficiency, standardization and data-driven programs.- Manages the ROB of operational facets for the project management team including playbook updates and improvements and various reporting platforms.- Migrated and created new and improved SharePoint site (both internal and client facing). SharePoint SME and continue to manage sites for the team.- Eager and willing to jump into project gaps, covering for FFE placement and move services as needed.

- Head of new line of business for client account managing item and office moves across all client sites.- Managed 1 successful direct report (Associate Project Manager) - Stood up entirely new line of business for established account. - Managed client relationships through a transition hand-off of scope of services. - Implemented process improvements which increased efficiencies and decreased client SLA delivery times. - Implemented rigorous data tracking and reporting platforms which allowed client to make sound business decisions.

- Managed 4 successful direct reports – 2 Project Coordinators and 2 Associate Project Managers- Project Managed a large building reset project which involved changing room types and seat counts. Communicate status and drive action steps across multiple stakeholders- Led an effective cross training program for project managers across several business lines in order to fully utilize resources across the team in times of high volume work- Spearheaded effort to clean up a master database of over 4000 conference rooms which increased time savings and data confidence for multiple parties- Provided strategy and tactical support for 4 Sr. PMs, supporting business group allocation needs as well as daily deliverables- Created valuable client presentations and trainings in order to develop mutual understanding and expectations between the client and team

• Built a network of SharePoint sites to drive real estate activities through which created efficiencies for the client.• Introduced and enforced a Rhythm of Business for the client which increased data integrity.• Leader of SME Wiki team with goals to create an innovative and interactive forum for finding assistance within account.• Migration Lead for client team – central point of contact for migration activity and ensure all decisions are reached in a mutually agreeable way.• Created a Project Tracker for the Project Team which graphically visualized hours worked vs. forecasted, total hours per team member, and total hours – all up, on a weekly basis.• Designed a SharePoint Rhythm of Business calendar which showcased team deliverables.• Developed process for operationalizing projects as new scope.

•Collaborated daily with Relationship Manager and head admins of STB division through effective communication in mails, calls and meetings.•Identified and created enhancements to division SharePoint site, including the Portals Resource page for division admins.

•Plans and coordinates yearly training program for team of 150 members – manages budget, assesses training needs, creates class rosters, plans training logistics and scheduling, and completes invoicing. •Instrumental in creating a training program which was submitted as a Best Practice for entire company.•Ensure real estate portfolio accuracy through detail orientation- driving maintenance according to ROB, managing allocations, and data integrity scrubs•Effectively managed balancing time commitments •Created and maintains an Excel database which houses frequently used codes and increased worker efficiency by almost an hour per use.•Coordinates individual and group moves by acting as the point of contact between MS client and move crew. •Led accelerated workshops which reviewed current processes to determine areas of improvement.•Screens client requests through high volume email and call center while providing excellent customer service, creates daily move databases by pulling reports, completing quality checks and providing move supplies for movees.•Coordinates group moves by leading kick off meetings; training space admins; adhering to timelines and deadlines; as well as assisting with requests.•Member of Green Initiative team which piloted a new process which decreased carbon footprint of company.•Nominated for the 2010 Q2 Rise Award for Respect, Integrity, Service and Excellence.•Decreased company waste by reformatting and streamlining important documents and forms.•Entrusted to complete monthly journal entries •Well versed in procedures and processes – updated and edited team’s Training Manual and responsible for training of new team members.

• Administered Contract Training 101&201 to client and vendors, and Invoice/Expense Report Process Training for entire account of 130 team members.• Participated in the founding Newsletter group for the CBRE MS Account.• Leader of 15 team members in the Unlimited Potential Velocity program which focuses on thinking outside the box – specifically, deliverables related to Alternative Workplace Strategies and Green Sustainability. • Nominated for the CBRE 2009 Q1 RISE Award – Respect.• Created Playbook documents for responsibilities and organized the CBRE Project Accounting team’s process documents directory.• Streamlined the invoice and expense report process to be more efficient and worked hand in hand with Financial Manager and Sr. Manager Project Accounting & IT Tools.