Aileen Ong Email & Phone Number

Singapore

• Handle pre-processing checks for all client related payments prior to processing by Remittance team and to perform callback verification on required transactions in Asset Transfer Validation team. • Pre-processing checks include payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit / Banker’s Guarantee.• Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate and procedure. • Escalate any deviation to procedure. • Ensure callback is conducted in accordance with procedures and policies. • Handle BAU type of queries/issues ensuring that the case is resolved or properly escalated in a timely manner. • Ensure all queries from Business are resolved within expected timeframe or escalated to the correct parties. • Identify control gaps and work with team to review process efficiency and deliver improvements. • Participate in UAT

Singapore

• Performed the first-level check on documentation and KYC review. I checked on the completeness of account opening documentation, reviewed the client’s source of wealth in the KYC profile prepared by the Front Office. • Performed name screening for Front Office discounting on the true hits and partial hits. • Involved in a workgroup on the user interface for client onboarding and KYC periodic review. Created a web browser survey via Microsoft Forms and collected the responses in real-time improved my efficiency and escalation to the project team with the gathered feedbacks and issues encountered by the Front Office on the user interface.

Singapore

• Managed the customer selection and exit management (CSEM) end-to-end process on cases with Financial Crime risks, Risk Appetite, or Economic concerns for client onboarding, exit, or retention. • Tabled cases with red flags issues or concerns triggered by Compliance team and Front Office in the Regional Committee forum for client exit and retention approval.• Coordinated and communicated the triggered cases and decided cases between the local counterparty (Retail Banking Wealth Management, Commercial Banking, Global Banking and Markets, and Private Bank Trustee) and the cross-border counterparty.• Escalated to management on the disagreement of recommendation between the Front Office and Compliance teams.• Monitored all approved exits within the agreed Service Level Agreement. • Ensured the Relationship Manager complied with the exit principles for risk prevention from moving within the bank entities. • Prepared management information reporting to local, regional, and global stakeholders. • Involved in a workgroup on measures taken for uncontactable clients and the process on how to expedite account closure that holds illiquid positions.• Performed gap analysis on the new process and guidance given by the global team and provided justification on the new impact within the local jurisdiction. • Involved in a workgroup on the new interface system for CSEM cases, performed UAT, and provided training workshops to the Front Office on the new system.

Singapore

• Assisted retail banking clients on personal and corporate account opening requirements, issues on cheques clearing, and electronic banking services. • Ensured necessary documents provided for card and loan application for submission to credit card and loan department.• Assisted corporate banking client on account opening requirements and documentation and account maintenance issues such as change of address and contact details and change of signing condition. • Handled customer complaints and provided solutions.• Tasked with the responsibility of managing the SA team.

Singapore

• Performed verification checks and obtained mandatory documentation for new account opening. • Assisted retail banking clients on personal and corporate account opening requirements, issues on cheques clearing, and electronic banking services. • Processed non-cash transactions over the counter (Funds transfer between accounts, Issuance of cashier's order, Issuance and Replacement of ATM cards, non-Cash account opening, and account closure transactions).• Ensured necessary documents provided for card and loan application for submission to credit card and loan department.• Handled customer complaints and provided solutions.• Prepared reporting (branch opening and closing and cheque clearing) and performed end-day securities stocks checking.

Singapore

• Performed verification checks and obtained mandatory documentation for new account opening. • Assisted retail banking clients on personal and corporate account opening requirements, issues on cheques clearing, and electronic banking services. • Handled customer complaints and provided solutions.• Processed over-the-counter transactions (Deposit and withdrawal, Fund transfer, Issuance of cashier's order, demand drafts, Issuance and Replacement of ATM cards, account opening, and account closure).